by Jenny

on September 05, 2018



We are integrated with Genesys, and if you are an existing customer of theirs, you can now implement our conversational AI directly into your live chat.

Headquartered in California, Genesys has operations all over the United States, Canada, Latin America, Europe, the Middle East, Africa, Asia, and Australia.

The company develops cloud-based and on-premises customer experience and contact center software, and has been recognized for its Intelligent Voice Response system and Call Center Modernization software.

Up until today, Genesys has served over 11,000 companies in more than 100 countries, helping them drive their businesses forward and create lasting relationships by build solutions that mirror natural communication.

Genesys gives businesses the opportunity to develop efficient communication models that help increase customer satisfaction, while reducing cost. This is mainly possible by ensuring that employees have all the right resources to attend to customer inquiries and issues, which speeds up resolution. Furthermore, with the help of AI, Genesys allows businesses to anticipate customer needs and personalize their communication.

Genesys customer base includes companies in various industries such as airlines, retail and online banking.

Watch the webinar - How to run a successful chatbot project

If you would like to learn more about chat platforms  please read our guide on chat platforms.

Similar articles

The Best Customer Service Tools in 2021: A Comprehensive Guide

100+ best customer service tools reviewed for you! Learn the benefits of each tool and decide the best fit for your organization, updated for 2021.

Partnership in Action: Chatbots for the Pensions Industry

Learn how GetJenny builds partnerships to bring chatbots to new industries. Riku Salminen shares his thoughts about how partnerships work for...

8 live chat service tips: how to deliver an amazing service?

Great customer service is worth the effort. Here are 8 tips that help you to deliver amazing live chat service to your website visitors and turn them...

Get three content pieces our community found the most useful in 2021: