Scroll down the page to download the infographic on CX in the Energy Sector.
The CX report is in. Investing in better Customer Experience gives you more revenue.
It's why almost half of all businesses plan to invest in improving their customer experience in the next five years. Why?
The customers have spoken. 8 out of 10 customers will spend more money for the privilege of better customer service. While price has often been a large differentiator, it's clear that competing on better service and experience is taking a prime position in brand preference.
Improved CX also affects your existing customer base. Almost half of all buyers make an extra impulse purchase when confronted by more personalised and tailored experiences on brand websites.
It's no wonder why brands are taking CX more seriously today. It pays back, strengthening loyalty and increasing sales in your customer base.
Get the infographic on key metrics from the Customer Experience in the Energy Sector Report below.
Feel free to download the high quality PNG or PDF below the image for a reference guide.
Download: High-Quality PNG | High-Quality PDF
Many of the findings here are from original research conducted by GetJenny in the report on Customer Experience in the Energy Sector.
Some findings are from other publications referenced both in the report and below: