GetJenny Blog Posts

How Chatbot Metrics Influence Customer Service Outcomes

Does your chatbot influence customer satisfaction? How about team capacity or agent satisfaction? Find the chatbot metrics affecting your customer service.

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Top Chatbot Case Studies and Their Real-Life Results

Learn how brands use chatbots in real life. This article on chatbot case studies outlines how businesses improve customer satisfaction daily with AI.

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7 Essential Marketing Trends for 2021

This article outlines the biggest marketing trends in 2021 and helps you pick the right trends to fulfil YOUR business goals.

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How to Reconnect with Customers Using AI Customer Service Chatbots

Customers want fast, comprehensive solutions. Learn from this in-depth article on how to reconnect customers using AI customer service chatbots.

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Balancing Automated and Hands-On Tools for Customer Experience

As demand for digital services grows, need for automated solutions is clear, but it's essential to learn where to balance automation with human support.

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7 Growth Hacks to Use Chatbots for Customer Service

Retain customers and sustainably grow your brand with these 7 effective tips for using customer service chatbots.

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4 Best Ways To Improve Customer Service Strategy with Chatbots

Improved customer service with AI chatbots helps businesses give customers more personalized experiences and boosts productivity in teams.

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Build a solid Customer Experience Strategy with these 4 tips.

4 Effective Ways To Build Trust in Your Customer Service Chatbot

A chatbot is the interactive front page of your front page. As the first touchpoint for a lot of your customers, you need to make sure it's a reliable and...

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The Best Customer Service Tools in 2021: A Comprehensive Guide

100+ best customer service tools reviewed for you! Learn the benefits of each tool and decide the best fit for your organization, updated for 2021.

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Why Customer Service Chatbots Fail and How to Avoid It

Discover five strategies to adopt to ensure your chatbot succeeds at providing stellar service for your customers.

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Chatbots vs Live Chat: A Guide to Improving Customer Service

Chat significantly improves response and resolution times. Learn effective ways to bring chat solutions to customer service using chatbots and live chat.

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Chatbots vs. Live Chat: Learn how to quickly improve customer experience | GetJenny

What do Customer Service Chatbots actually do?

Cut through the jargon and discover what customer service chatbots do, how to use them and how they boost brand integrity.

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When Customer Service Chatbots Go Rogue: Turva's Story

Every company dreads it. Your customer service chatbot has gone rogue and it’s trending. This happened to Turva, and this is their story.

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When Customer Service Chatbots Go Rogue Turvas Story Featured Image

A guide to choosing the right customer support chatbot

In this article we guide you through the process of choosing the right customer support chatbot tool.

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choose-the-right-chatbot-platform

8 live chat service tips: how to deliver an amazing service?

Great customer service is worth the effort. Here are 8 tips that help you to deliver amazing live chat service to your website visitors and turn them into clients!

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More blog posts

7 Growth Hacks to Use Chatbots for Customer Service

When people talk about growth hacking, many of us think about...

Read more
Build a solid Customer Experience Strategy with these 4 tips.
4 Best Ways To Improve Customer Service Strategy with Chatbots

To effectively reach your sales targets and revenue goals, you must...

Read more
4 Effective Ways To Build Trust in Your Customer Service Chatbot

Chatbots create a win-win situation for both your business and your...

Read more
The Best Customer Service Tools in 2021: A Comprehensive Guide

If you’ve been in business for a while, you have seen the evolution...

Read more
Why Customer Service Chatbots Fail and How to Avoid It

The easiest way to keep your customers happy is to provide them with...

Read more
Chatbots vs. Live Chat: Learn how to quickly improve customer experience | GetJenny
Chatbots vs Live Chat: A Guide to Improving Customer Service

Introducing a chat window on your website is a no-brainer. It...

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What do customer service chatbots actually do Blog Post GetJenny Featured Image Light Logo
What do Customer Service Chatbots actually do?

Customer Service Chatbot use is growing exponentially. By 2020, 85%...

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When Customer Service Chatbots Go Rogue Turvas Story Featured Image
When Customer Service Chatbots Go Rogue: Turva's Story

It’s the situation every company dreads. Your brand has gone rogue...

Read more
choose-the-right-chatbot-platform
A guide to choosing the right customer support chatbot

Customer support can run up to 60% of business expenses, especially...

Read more
Live-chat-tips-for-customer-service
8 live chat service tips: how to deliver an amazing service?

Amazing customer service is worth the effort. Brand loyalty is...

Read more

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GetJenny develops JennyBot, a chatbot builder with a custom natural language processing engine (NLP). With JennyBot, you can easily build intelligent chatbots to improve customer experience, automating manual work in customer service, lead generation, HR and internal communications.

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