GetJenny Blog Posts

The costs of great chat support

Chat support has proven to be a more effective alternative than phone support. Both beat traditional, face to face support operations in effectiveness and costs, but chat can be integrated with your existing CRM systems, beating even phone support.

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Customer service through Messenger

Facebook’s ecosystem means the internet itself to a huge number of people. In short, to counter app bloat, they’re building systems to make sure that users can interact with web businesses through their platform.

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The future of customer service – AI aided responses

By now many businesses have embraced the power of online chat support. The generation that grew up with the internet prefers it to any other form of communication, it’s fast and efficient, and the service providers are getting better and better at it.

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Where do we go from here? Embracing the future of chatbots and messaging apps

Breakthroughs in AI is enabling intelligent service agents to communicate with humans through chat and voice, allowing a whole new way to interact with applications.

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The consumer wants convenience

We have already made passing mention of AI breakthroughs that have made the news. From an applicable business aspect, news was more thrilling in the recent months with how the big players are opening up their platforms to drive towards a chat-based, bot empowered future:

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The new UI is that there is no UI

Usenet was one of the first solutions where individuals from all around the world could communicate with each other through the medium of the internet. Around the same time in 1979, the first online chat was developed as well, and similarly mobile technologies embraced text based messaging.

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More blog posts

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The new UI is that there is no UI

 

Read the previous post here.

Usenet was one of the first...

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