GetJenny Blog Posts

Best live chat software for customer service in 2019

What live chat features your business needs in 2019? There are six essential features you should not forget about:

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Contact center software: the heart of a customer service organization

How to upgrade your customer service team with a contact center software, what tool to choose and how to compare options? An essential guide to the topic.

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Are you taking advantage of these customer service tools and technologies?

Customer service software landscape is rapidly evolving. We created a cornerstone resource to make sense of the technologies and tools out there.

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GetJenny raises €2M to enhance the effectiveness of customer support teams with “human-directed” AI chatbots

GetJenny, a human-directed AI platform which allows companies to automate conversations and tasks with chatbots without programming, has raised €2M in seed funding to continue its expansion across the Nordics and the MENA region.

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Human-directed AI chatbot company GetJenny raises €2 million

AI AND CHATBOTS IN INSURANCE

Chat support has proven to be a more effective alternative than phone support. Both beat traditional, face to face support operations in effectiveness and costs, but chat can be integrated with your existing CRM systems, beating even phone support.

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AI AND CHATBOTS IN ENERGY

AI chatbots help energy companies connect with environmentally conscious consumers and provide automated service, saving hours for customer service teams.

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How a multinational insurance company automates over 60% of their customer service queries?

How a multinational insurance company automates over 60% of their customer service queries with the GetJenny chatbot: A case study.

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Chatbot for Slush: 68 percent automation on day one

GetJenny is setting up Slush’s official chatbot. The first day after going live was promising, as based on early data the chatbot was able to handle 68% of incoming messages on its own.

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The advantage of “Agent side bots”

There’s a less frequently talked about aspect of what advanced natural language processing technology allows us to do that will have a big impact on our daily lives. This is what we’re calling “Agent side bots”.

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The costs of great chat support

Chat support has proven to be a more effective alternative than phone support. Both beat traditional, face to face support operations in effectiveness and costs, but chat can be integrated with your existing CRM systems, beating even phone support.

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Customer service through Messenger

Facebook’s ecosystem means the internet itself to a huge number of people. In short, to counter app bloat, they’re building systems to make sure that users can interact with web businesses through their platform.

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The future of customer service – AI aided responses

By now many businesses have embraced the power of online chat support. The generation that grew up with the internet prefers it to any other form of communication, it’s fast and efficient, and the service providers are getting better and better at it.

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Where do we go from here? Embracing the future of chatbots and messaging apps

Breakthroughs in AI is enabling intelligent service agents to communicate with humans through chat and voice, allowing a whole new way to interact with applications.

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The consumer wants convenience

We have already made passing mention of AI breakthroughs that have made the news. From an applicable business aspect, news was more thrilling in the recent months with how the big players are opening up their platforms to drive towards a chat-based, bot empowered future:

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The new UI is that there is no UI

Usenet was one of the first solutions where individuals from all around the world could communicate with each other through the medium of the internet. Around the same time in 1979, the first online chat was developed as well, and similarly mobile technologies embraced text based messaging.

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More blog posts

AI AND CHATBOTS IN ENERGY

Artificial intelligence offers a novel lifeline to an industry that...

Read more
If_Emma001
How a multinational insurance company automates over 60% of their customer service queries?

How a multinational insurance company automates over 60% of their...

Read more
founder-stage-3-1
Chatbot for Slush: 68 percent automation on day one

GetJenny is setting up Slush’s official chatbot. The first day after...

Read more
Agent_side_bots_26717
The advantage of “Agent side bots”

There’s a less frequently talked about aspect of what advanced...

Read more
cubefarm_131216
The costs of great chat support

A chatbot VS face-to-face VS phone support

Chat support has proven...

Read more
facebook-messenger-business_281116
Customer service through Messenger

Facebook’s ecosystem means the internet itself to a huge number of...

Read more
FAQ_080817
The future of customer service – AI aided responses

By now many businesses have embraced the power of online chat...

Read more
robot-507811_640_200416
Where do we go from here? Embracing the future of chatbots and messaging apps

Previous post here.

Technological and behavioral changes are...

Read more
iphone-1067982_640_180416
The consumer wants convenience

Previous post here.

We have already made passing mention of AI...

Read more
photo-634069_640_150416
The new UI is that there is no UI

Read the previous post here.

Usenet was one of the first solutions...

Read more

Get three content pieces our community found the most useful in 2021:

GetJenny develops JennyBot, a chatbot builder with a custom natural language processing engine (NLP). With JennyBot, you can easily build intelligent chatbots to improve customer experience, automating manual work in customer service, lead generation, HR and internal communications.

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