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Chatbots Customer service

Customer service through Messenger

Facebook’s ecosystem means the internet itself to a huge number of people. In short, to counter app bloat, they’re building systems to make sure that ...

Chatbots Artificial Intelligence Customer service

The future of customer service – AI aided responses

By now many businesses have embraced the power of online chat support. The generation that grew up with the internet prefers it to any other form of c...

Customer experience Customer service

Where do we go from here? Embracing the future of chatbots and messaging apps

  Previous post here. Technological and behavioral changes are already here  What have we learned from previous articles:  1) Breakthroughs in AI is e...

Customer experience Customer service

The consumer wants convenience

  Previous post here. We have already made passing mention of AI breakthroughs that have made the news, such as AlphaGo’s victory or Microsoft’s ill-f...

Customer experience Customer service

The new UI is that there is no UI

  Read the previous post here. Usenet was one of the first solutions where individuals from all around the world could communicate with each other thr...