GetJenny Blog Posts

Chatbot Case Studies for Media and Entertainment Companies

How can media and entertainment companies keep up with customers? Learn how chatbots help service teams stay on track and serve customers better.

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4 Things You Need to Know When Considering Chatbots

Ersin walks through the surprising opportunities potential chatbot customers miss in their chatbot project planning.

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Must-Have AI Chatbot Features for Better Customer Experience

Are you considering an AI chatbot? This guide helps you ask the right questions to chatbot vendors about chatbot features when you compare options.

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How Chatbot Metrics Influence Customer Service Outcomes

Does your chatbot influence customer satisfaction? How about team capacity or agent satisfaction? Find the chatbot metrics affecting your customer service.

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Top Chatbot Case Studies and Their Real-Life Results

Learn how brands use chatbots in real life. This article on chatbot case studies outlines how businesses improve customer satisfaction daily with AI.

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How to Reconnect with Customers Using AI Customer Service Chatbots

Customers want fast, comprehensive solutions. Learn from this in-depth article on how to reconnect customers using AI customer service chatbots.

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Balancing Automated and Hands-On Tools for Customer Experience

As demand for digital services grows, need for automated solutions is clear, but it's essential to learn where to balance automation with human support.

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7 Growth Hacks to Use Chatbots for Customer Service

Retain customers and sustainably grow your brand with these 7 effective tips for using customer service chatbots.

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4 Best Ways To Improve Customer Service Strategy with Chatbots

Improved customer service with AI chatbots helps businesses give customers more personalized experiences and boosts productivity in teams.

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Build a solid Customer Experience Strategy with these 4 tips.

4 Effective Ways To Build Trust in Your Customer Service Chatbot

A chatbot is the interactive front page of your front page. As the first touchpoint for a lot of your customers, you need to make sure it's a reliable and...

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Why Customer Service Chatbots Fail and How to Avoid It

Discover five strategies to adopt to ensure your chatbot succeeds at providing stellar service for your customers.

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What do Customer Service Chatbots actually do?

Cut through the jargon and discover what customer service chatbots do, how to use them and how they boost brand integrity.

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When Customer Service Chatbots Go Rogue: Turva's Story

Every company dreads it. Your customer service chatbot has gone rogue and it’s trending. This happened to Turva, and this is their story.

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Chatbot Use Cases: 25 real-life examples

Learn how to amaze your customers with a chatbot: here are 25 great chatbot use cases that help you provide remarkable customer experience and grow business.

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A guide to choosing the right customer support chatbot

In this article we guide you through the process of choosing the right customer support chatbot tool.

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More blog posts

How to Reconnect with Customers Using AI Customer Service Chatbots

To have a successful business, you need customers. And for your...

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Balancing Automated and Hands-On Tools for Customer Experience

Let's get one thing sorted right off the bat: you need both online....

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7 Growth Hacks to Use Chatbots for Customer Service

When people talk about growth hacking, many of us think about...

Read more
Build a solid Customer Experience Strategy with these 4 tips.
4 Best Ways To Improve Customer Service Strategy with Chatbots

To effectively reach your sales targets and revenue goals, you must...

Read more
4 Effective Ways To Build Trust in Your Customer Service Chatbot

Chatbots create a win-win situation for both your business and your...

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Why Customer Service Chatbots Fail and How to Avoid It

The easiest way to keep your customers happy is to provide them with...

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What do customer service chatbots actually do Blog Post GetJenny Featured Image Light Logo
What do Customer Service Chatbots actually do?

Customer Service Chatbot use is growing exponentially. By 2020, 85%...

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When Customer Service Chatbots Go Rogue Turvas Story Featured Image
When Customer Service Chatbots Go Rogue: Turva's Story

It’s the situation every company dreads. Your brand has gone rogue...

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chatbot-use-cases_getjenny
Chatbot Use Cases: 25 real-life examples

There are many ways to upgrade communication between your company and...

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choose-the-right-chatbot-platform
A guide to choosing the right customer support chatbot

Customer support can run up to 60% of business expenses, especially...

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