--- title: Customer Service Chatbots Explained description: What is a customer service chatbot and why you should consider implementing it to support your business growth? Watch this video and learn. image: https://www.getjenny.com/hubfs/customer-service-chatbots-getjenny.png --- # Automate your Customer Support with JennyBot ## Watch this video and understand how you can benefit from JennyBot.    ### For any industry, any use case Our clients are able to automate up to 90 percent of all chat conversations within a month of deployment! JennyBot enhances customer satisfaction, improves response time, increases the number of resolved cases, drives new sales, and reduces customer service overhead.   ![Karlstad Energi and getjenny chatbot](https://www.getjenny.com/hubfs/GetJenny2020/logos%20-%20small%20sizes%202020/customer%20logos/Karlstad%20Energi%20and%20getjenny%20chatbot.png?noresize) ![LocalTapiola_ENG_logo_rgb](https://www.getjenny.com/hubfs/LocalTapiola_ENG_logo_rgb.png?noresize) ![göteborg-energi-and-getjenny-13](https://www.getjenny.com/hubfs/GetJenny2020/logos%20-%20small%20sizes%202020/customer%20logos/go%CC%88teborg-energi-and-getjenny-13.png?noresize) ![university-of-turku-and-getjenny-chatbot-07](https://www.getjenny.com/hubfs/GetJenny2020/logos%20-%20small%20sizes%202020/customer%20logos/university-of-turku-and-getjenny-chatbot-07.png?noresize) ![ukko-getjenny-chatbot-39](https://www.getjenny.com/hubfs/GetJenny2020/logos%20-%20small%20sizes%202020/customer%20logos/ukko-getjenny-chatbot-39.png?noresize) ![Memira_and_GetJenny-logo](https://www.getjenny.com/hubfs/logot/client-logos/Carousel_sizes_logos/Memira_and_GetJenny-logo.png?noresize) ![ekonomitmer-getjenny-logo](https://www.getjenny.com/hubfs/logot/client-logos/Carousel_sizes_logos/ekonomitmer-getjenny-logo.png?noresize) ![pizzaexpress-chatbot-getjenny](https://www.getjenny.com/hubfs/GetJenny2020/logos%20-%20small%20sizes%202020/customer%20logos/pizzaexpress-chatbot-getjenny.png?noresize) #### "In the first month of its launch, our chatbot successfully answered almost 11,000 queries, becoming an integral ‘member’ of the PizzaExpress team and ensuring customers are supported 24/7.”   *Sheryl Southall, Senior Customer Service Manager at PizzaExpress* ![bots-for-business-gethenny](https://www.getjenny.com/hubfs/bots-for-business-gethenny.png?noresize) ![turva-chatbot-for-customer-service-getjenny](https://www.getjenny.com/hubfs/turva-chatbot-for-customer-service-getjenny.png?noresize) #### “We built our famous chatbot Teppo using GetJenny and got an excellent new way to serve our customers. He's a valued member of our colorful Turva team and helps us serve customers 24/7."   *Jenni Holmen, Development Manager, Customer Experience and Organizational Learning, Turva* ![chatbot-for-customer-support-getjenny](https://www.getjenny.com/hubfs/chatbot-for-customer-support-getjenny.png?noresize) ![göteborg-energi-and-getjenny-13](https://www.getjenny.com/hubfs/GetJenny2020/logos%20-%20small%20sizes%202020/customer%20logos/go%CC%88teborg-energi-and-getjenny-13.png?noresize) #### “With the help of GetJenny, we created our chatbot Ellis. Using the chatbot, we have been able to automate more than 60% of the repetitive questions, leaving more time for our agents to focus on more demanding tasks."   *Linda Hay, Head of Customer Service, Göteborg Energi* ![chatbots-to-grow-business-getjenny](https://www.getjenny.com/hubfs/chatbots-to-grow-business-getjenny.png?noresize) ![hoas-small-logo-16](https://www.getjenny.com/hubfs/hoas-small-logo-16.png?noresize) #### “Our chatbot answers the most important questions automatically allowing our customer service agents to focus on more demanding tasks.”   *Riitta Pulkka,Customer Relations Director, HOAS* ![chatbot-for-business-getjenny](https://www.getjenny.com/hubfs/chatbot-for-business-getjenny.png?noresize) #### Join a free consultation with our experts: [![GetJenny - A Customer Service Automation Company](https://www.getjenny.com/hubfs/GetJenny%20by%20LeadDesk/logo/GetJenny-by-leadDesk-vector.svg)](https://www.getjenny.com?hsLang=en) GetJenny develops JennyBot, a chatbot builder with a custom natural language processing engine (NLP). With JennyBot, you can easily build intelligent chatbots to improve customer experience, automating manual work in customer service, lead generation, HR and internal communications. ###### GET JENNY OY Business ID: 2562711-7 [LeadDesk's Privacy Notice](https://leaddesk.com/privacy-statement/) ###### CUSTOMER SUPPORT support.chatbot(a)leaddesk.com ###### CONTACT SALES chatbot(a)leaddesk.com ###### ADDRESS Urho Kekkosen katu 4-6 00100 Helsinki Finland ```json { "@context" : "https://schema.org", "@type" : "VideoObject", "contentUrl" : "https://4040542.fs1.hubspotusercontent-na1.net/hubfs/4040542/videos/Customer_Service_Chatbots_Explained_GetJenny.mp4", "dateModified" : "2022-05-26T21:30:14.862Z", "duration" : "PT1M50S", "height" : 1080, "name" : "Customer_Service_Chatbots_Explained_GetJenny", "thumbnailUrl" : "https://api-na1.hubapi.com/filemanager/api/v3/files/thumbnail-redirect/19212228516?portalId=4040542&size=medium", "uploadDate" : "2019-10-24T12:32:43.783Z", "width" : 1920 } ```