How to automate nearly 70% of customer support in a 20,000 people event with Jenny chatbot

 

Regardless of the freezing weather and mid-winter darkness of Finnish November, 20,000 people came and participated in Slush 2017 in Helsinki. Effective customer support plays a crucial role in managing people during the 2-day event. To be able to maximise the event experience and value of the event for the participants requires significant customer service resources. That is unless you can help the support staff by automating the repetitive customer service inquiries of the participants.

 

Included in this paper:

  • How to automate nearly 70% of customer support in an event with Jenny chatbot
  • Insights on the results from SLUSH 2017

Lessons learnt from six-month experience with AI-based chatbot Emma

 

More and more businesses are now realising how useful chatbots can be in resolving customer
requests cheaply, quickly and consistently.

Included in this paper:

  • How to get started with your chatbot project
  • Insights on the results from If

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