--- title: Online Discussion - Excelling in Remote Customer Service for 2020 description: Joonas Rinne and Mikko Rindell discuss and learn how to build successful remote customer service teams for 2020. image: https://www.getjenny.com/hubfs/Joonas%20Rinne%20and%20Mikko%20Rindell%20Discusstion%20on%20Customer%20Service%20GetJenny-01.png --- # Excelling in Remote Customer Service for 2020   ## Ready to increase team efficiency with a customer service chatbot? See our simple guide to get AI working for you. [![Let's get started](https://no-cache.hubspot.com/cta/default/4040542/1f13e529-367e-4970-9969-27afeedd1bf4.png)](https://cta-redirect.hubspot.com/cta/redirect/4040542/1f13e529-367e-4970-9969-27afeedd1bf4) [![GetJenny - A Customer Service Automation Company](https://www.getjenny.com/hubfs/GetJenny%20by%20LeadDesk/logo/GetJenny-by-leadDesk-vector.svg)](https://www.getjenny.com?hsLang=en) GetJenny develops JennyBot, a chatbot builder with a custom natural language processing engine (NLP). With JennyBot, you can easily build intelligent chatbots to improve customer experience, automating manual work in customer service, lead generation, HR and internal communications. ###### GET JENNY OY Business ID: 2562711-7 [LeadDesk's Privacy Notice](https://leaddesk.com/privacy-statement/) ###### CUSTOMER SUPPORT support.chatbot(a)leaddesk.com ###### CONTACT SALES chatbot(a)leaddesk.com ###### ADDRESS Urho Kekkosen katu 4-6 00100 Helsinki Finland