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Frequently asked questions.

 

What is GetJenny?

GetJenny is a multilingual chatbot platform for any organization looking to free customer service agents to better serve customers with complex inquiries, as well as to ensure proactive sales lead development and increase sales to new customers.

Our clients are able to automate between 40 to 80 percent of customer support chats within few months of the deployment. GetJenny SmartLayer assists live agents with canned answers enabling significantly faster response times.

GetJenny’s user-friendly interface and pre-built integrations enable non-technical people to start building chatbots and their own AI immediately, allowing our clients to significantly improve their customer service experience and increase sales, while providing a high ROI.

What is your product?

Chatbot

Jenny chatbot automatically takes care of repetitive questions allowing experts to focus on complex matters and cases requiring empathy.

SmartLayer

Jenny SmartLayer increases the efficiency of live chat teams by providing agents with suggested answers based on historical chat data and canned answers.

Web Application

Jenny web application and user interface allows non-technical people easily launch, edit and teach chatbots and SmartLayer in real time.

Can your software work in my company?

Yes.

GetJenny can be used to automate any repetitive communications without the help of technical teams, internal or external.

GetJenny integrates directly with your existing backend systems to retrieve dynamic content and automate processes from start to finish.

Can your software work in any industry?

Yes.

GetJenny is currently used by insurance, financial service, healthcare, IT support, events, accounting, e-commerce, energy and retail companies, as well as governments and workers unions.

How much data do you need?

 

None.

We can use your existing chat logs to train the SmartLayer.

 

Can Jenny remember and understand the context of the conversation?

 

Yes.

You can teach Jenny open-ended conversations or effective decision trees.

 

What languages does Jenny support?

GetJenny uses language neutral conversational computing and language recognition. You can easily deploy your chatbot in any language.

List of current languages include:
Arabic, Armenian, Basque, Bulgarian, Catalan, Chinese, Czech, Danish, Dutch, English, Finnish, French, Galician, German, Greek, Hindi, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Kurdish, Norwegian, Persian, Portuguese, Romanian, Russian, Spanish, Swedish, Turkish, and Thai.

We are increasing the number of supported languages based on customer needs. In case your language is not supported, please contact us.

Is Jenny solution on-premise or as a hosted service?

We offer Jenny as a hosted service. Contact sales@getjenny.com for other hosting options.

Integrations capability

We currently offer integrations to the following channels

- Elisa chat
- Facebook Messenger
- Genesys
- Giosg
- Lekane
- Liveperson
- Ninchat
- Salesforce Live Agent
- Skype
- Slack
- Smilee
- Telegram
- Zendesk

We are currently working on additional integrations. Contact sales@getjenny.com if your platform is not listed.

Do you have an API which I can connect my system to?

We are currently working on our API. Contact sales@getjenny.com for further information.

What does the product cost?

Our pricing depends on the size of your support operation and your service requirements. For more information, leave your contact details and we will be in touch shortly.

How can I try the product?

You can book a demo from the following link: https://calendly.com/ilkkav/get-jenny-online-demo-45min