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What is A Chatbot?

A chatbot is a virtual assistant that communicates with humans through text messages and can be integrated into websites, applications, or messengers.

A chatbot is a program which allows humans to talk to and get information from machines. They range in complexity from very basic chatbots which are limited to very specific questions, to AI chatbots which use Natural Language Processing (NLP) to try to understand a user’s input. 

Chatbots are widely used in business, because they free up customer service teams' time, improve customer satisfaction, earn leads and deliver exceptional experiences to website visitors.

JennyBot is a human-directed AI chatbot. Like AI chatbots, it can usually understand what the user says to it, but if it can’t, it refers to a human so that it can learn more. This way, JennyBot can learn to automatically resolve up to 87% of user issues. Human agents can then use their time more efficiently to focus on complex issues and cases requiring empathy.

Learn more about chatbots, the differences between chatbots, and how to measure performance in this comprehensive guide to chatbots.