1. Help Center
  2. Frequently Asked

What kind of support does GetJenny provide?

Our Customer Success team is always ready to help all our clients.

All new customers will get a free two-hour training session with GetJenny team. During the training session you will get all needed instructions and recommendations of how to build chatbots in JennyStudio and can dive easily into the process.

We will help you get your first chatbot live on an agreed schedule based on your resources.  

After deployment, different levels of support are provided for each pricing tier. If you have purchased our Premium Package, for example, you will have a named customer success manager assigned to you. No matter what pricing tier you choose, our customer success team is always here to answer all your questions. 

We pride ourselves in providing excellent customer support and it is one of the most highly regarded in this industry with a NPS of 8.5.

 

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