“With the help of GetJenny, we created our chatbot Ellis.
Using the chatbot, we have been able to automate more than 60% of the repetitive questions, leaving more time for our agents to focus on more demanding tasks.
Thanks to the simplicity of the Web User Interface and with the frequent and fast support from GetJenny, we are able to keep training our digital co-worker Ellis more and more every day.”
Head of Customer Service, Göteborg Energi
“By using the GetJenny chatbot solution, LocalTapiola’s first chatbot, ChattiJenni, has independently managed 87% of the chats. Through ChattiJenni, we can offer customers an easy and fast round-the-clock service, providing customers with answers on frequently asked questions.
We have been very satisfied with the cooperation with GetJenny, and are looking forward to future projects.”
Head of Robotics, LocalTapiola
“Using the Jenny chatbot solution, which we named Emma, we have been able to automate above 60% of repetitive customer service questions. Using the Jenny Web User Interface our agents are able to easily update and maintain the chatbot as needed.”
Head of Robotics, If P&C Insurance
“Our chatbot, Helmi, answers the most important questions automatically allowing our customer service agents to focus on more demanding tasks.”
Customer Relations Director, HOAS
“Working with the GetJenny team and solution has been very flexible. With the help of their solution we have been able to offer a 24/7 first contact service fully automating 40% of incoming questions. We are happy with the results and are excited to expand our collaboration in 2018 with added skills and integrations.”
Vice President, Business Development & Customer Experience, Mehiläinen
“With only 6 weeks from kick-off to go-live we were able to automate over 60% of chat conversations in Slush 2017 using the GetJenny technology. Chat conversations handled by our staff reduced by 51% while overall chat volumes increased by 55% compared to previous year, thanks to being able to offer a 24/7 service”
Operations, Slush
