We are integrated with Genesys, and if you are an existing customer of theirs, you can now implement our conversational AI directly into your live chat.
Headquartered in California, Genesys has operations all over the United States, Canada, Latin America, Europe, the Middle East, Africa, Asia, and Australia.
The company develops cloud-based and on-premises customer experience and contact center software, and has been recognized for its Intelligent Voice Response system and Call Center Modernization software.
Up until today, Genesys has served over 11,000 companies in more than 100 countries, helping them drive their businesses forward and create lasting relationships by build solutions that mirror natural communication.
Genesys gives businesses the opportunity to develop efficient communication models that help increase customer satisfaction, while reducing cost. This is mainly possible by ensuring that employees have all the right resources to attend to customer inquiries and issues, which speeds up resolution. Furthermore, with the help of AI, Genesys allows businesses to anticipate customer needs and personalize their communication.
Genesys customer base includes companies in various industries such as airlines, retail and online banking.
If you would like to learn more about chat platforms please read our guide on chat platforms.