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GetJenny Blog

Chatbots

Chatbot Use Cases: 25 real-life examples

There are many ways to upgrade communication between your company and its customers. One effective method (both in terms of cost and results) for any ...

Chatbots Customer service

A guide to choosing the right customer support chatbot

Customer support can run up to 60% of business expenses, especially if you have a lot of customers. Luckily, modern software is here to help. 

Software Chatbots Customer experience Customer service

8 live chat service tips: how to deliver an amazing service?

Amazing customer service is worth the effort. Brand loyalty is something that can bring new customers to your business easily and with low advertising...

Software Customer service

Best live chat software for customer service in 2019

Live chat has become the preferred channel for customers to communicate with companies. Because of a shift from calling to messaging, some online busi...

Software Customer service

Contact center software: the heart of a customer service organization

Upgrading and developing a contact center infrastructure may seem too complicated when you start looking for different software available in the marke...

human-directed AI Artificial Intelligence

Humans and AI: The Ultimate Dream Team

As the lives of humans become increasingly interlinked with artificial intelligence and machine learning, we still yearn for human interaction and tha...

Software Customer service

Are you taking advantage of these customer service tools and technologies?

Customer-centered organizations are looking for different ways to meet the client expectations in this interconnected 24/7 world where messaging is ou...

human-directed AI

GetJenny hosts a group of senior citizens who are becoming AI mentors

GetJenny contributes to Finland's national AI strategy by providing free training for a group of senior citizens. These senior AI mentors have decided...

Artificial Intelligence

Ethics of AI: Preserving and growing human purpose

As artificial intelligence and machine learning become a greater part of our daily lives, it’s becoming more and more important to consider the ethica...

Chatbots

Customer Service Chatbot Project: How to succeed?

For some time ago we organized a webinar about running a successful chatbot project for customer service operations. We made that recording available....