GetJenny Blog Posts

The Best Customer Service Tools in 2020: A Comprehensive Guide

100+ best customer service tools reviewed for you! Learn the benefits of each tool and decide the best fit for your organization in 2020.

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Why Customer Service Chatbots Fail and How to Avoid It

Discover five strategies to adopt to ensure your chatbot succeeds at providing stellar service for your customers.

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What We Are Doing About COVID-19

We have a joint responsibility to make our global community safe. And we must all use our skills to the best of our ability to help out, every way we can.

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GetJenny Invests in US Market Research for Growth Potential

How GetJenny and the Global Access Program worked together to investigate the growth opportunities and potential to enter the lucrative US market

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Chatbots vs Live Chat: A Guide to Improving Customer Service

Chat significantly improves response and resolution times. Learn effective ways to bring chat solutions to customer service using chatbots and live chat.

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Chatbots vs. Live Chat: Learn how to quickly improve customer experience | GetJenny

GetJenny Sponsors Inner-City Basketball for Christmas

Alppila Basket is an inclusive basketball club for kids to learn and play basketball together regardless of their socio-economic background. This is the story of how GetJenny got involved.

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What do Customer Service Chatbots actually do?

Cut through the jargon and discover what customer service chatbots do, how to use them and how they boost brand integrity.

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When Customer Service Chatbots Go Rogue: Turva's Story

Every company dreads it. Your customer service chatbot has gone rogue and it’s trending. This happened to Turva, and this is their story.

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Partnership in Action: Chatbots for the Pensions Industry

Learn how GetJenny builds partnerships to bring chatbots to new industries. Riku Salminen shares his thoughts about how partnerships work for business.

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Chatbot Use Cases: 25 real-life examples

Learn how to amaze your customers with a chatbot: here are 25 great chatbot use cases that help you provide remarkable customer experience and grow business.

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A guide to choosing the right customer support chatbot

In this article we guide you through the process of choosing the right customer support chatbot tool.

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8 live chat service tips: how to deliver an amazing service?

Great customer service is worth the effort. Here are 8 tips that help you to deliver amazing live chat service to your website visitors and turn them into clients!

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Best live chat software for customer service in 2019

What live chat features your business needs in 2019? There are six essential features you should not forget about:

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Contact center software: the heart of a customer service organization

How to upgrade your customer service team with a contact center software, what tool to choose and how to compare options? An essential guide to the topic.

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Humans and AI: The Ultimate Dream Team

A fresh data-driven overview on how AI augments the lives of humans from customer service and HR to the pharmaceutical industry.

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More blog posts

GetJenny Sponsors Inner-City Basketball for Christmas

Every child, everywhere, no matter their background, is entitled...

Read more
What do customer service chatbots actually do Blog Post GetJenny Featured Image Light Logo
What do Customer Service Chatbots actually do?

Customer Service Chatbot use is growing exponentially. By 2020,...

Read more
When Customer Service Chatbots Go Rogue Turvas Story Featured Image
When Customer Service Chatbots Go Rogue: Turva's Story

It’s the situation every company dreads. Your brand has gone rogue...

Read more
Partnership in Action: Chatbots for the Pensions Industry

In growth companies, partnerships can be essential to business...

Read more
chatbot-use-cases_getjenny
Chatbot Use Cases: 25 real-life examples

There are many ways to upgrade communication between your company...

Read more
choose-the-right-chatbot-platform
A guide to choosing the right customer support chatbot

Customer support can run up to 60% of business expenses,...

Read more
Live-chat-tips-for-customer-service
8 live chat service tips: how to deliver an amazing service?

Amazing customer service is worth the effort. Brand loyalty is...

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Best live chat software for customer service in 2019

Live chat has become the preferred channel for customers to...

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contact_center_software_overview_getjenny
Contact center software: the heart of a customer service organization

Upgrading and developing a contact center infrastructure may seem...

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Humans_and_AI_GetJenny
Humans and AI: The Ultimate Dream Team

As the lives of humans become increasingly interlinked with...

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