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Chatbots Customer service

What do Customer Service Chatbots actually do?

Customer Service Chatbot use is growing exponentially. By 2020, 85% of customer interactions will be handled by software. Why?

Chatbots Customer experience Customer service

When Customer Service Chatbots Go Rogue: Turva's Story

It’s the situation every company dreads. Your brand has gone rogue and it’s trending. When this happened to Turva, their training kicked in. This is t...

Software

Partnership in Action: Chatbots for the Pensions Industry

In growth companies, partnerships can be essential to business strategy. By building relationships with other companies, we can strengthen product dis...

Chatbots

Chatbot Use Cases: 25 real-life examples

There are many ways to upgrade communication between your company and its customers. One effective method (both in terms of cost and results) for any ...

Chatbots Customer service

A guide to choosing the right customer support chatbot

Customer support can run up to 60% of business expenses, especially if you have a lot of customers. Luckily, modern software is here to help. 

Software Chatbots Customer experience Customer service

8 live chat service tips: how to deliver an amazing service?

Amazing customer service is worth the effort. Brand loyalty is something that can bring new customers to your business easily and with low advertising...

Software Customer service

Best live chat software for customer service in 2019

Live chat has become the preferred channel for customers to communicate with companies. Because of a shift from calling to messaging, some online busi...

Software Customer service

Contact center software: the heart of a customer service organization

Upgrading and developing a contact center infrastructure may seem too complicated when you start looking for different software available in the marke...

human-directed AI Artificial Intelligence

Humans and AI: The Ultimate Dream Team

As the lives of humans become increasingly interlinked with artificial intelligence and machine learning, we still yearn for human interaction and tha...

Software Customer service

Are you taking advantage of these customer service tools and technologies?

Customer-centered organizations are looking for different ways to meet the client expectations in this interconnected 24/7 world where messaging is ou...