How a multinational insurance company automates over 60% of their customer service queries?

How a multinational insurance company automates over 60% of their customer service queries with the GetJenny chatbot: A case study.

Communication in modern computing – Mario Alemi, Lead Scientist GetJenny

The keyword in “Artificial Neural Network” (ANN) is network. ANN were introduced in the 1940’s, with the idea that simple mathematical functions, call...

Chatbot for Slush: 68 percent automation on day one

GetJenny is setting up Slush’s official chatbot. The first day after going live was promising, as based on early data the chatbot was able to handle 6...

5 tips for how to succeed in a chatbot project

The successful cooperation between Insurance Company IF and GetJenny started in the end of 2016 when IF was looking for an agile and ambitious partner...

Some things to consider before committing to an enterprise bot

Bot development costs range from under a thousand to above 100 000 USD – according to the experience of Alexander Gamanyuk over at Botmakers

Building a simple FAQ bot with Starchat

For small companies who are just dipping their toes into providing online support, you may have noticed that despite your best efforts at providing yo...

The advantage of “Agent side bots”

There’s a less frequently talked about aspect of what advanced natural language processing technology allows us to do that will have a big impact on o...

Introducing starchat, an open source, scalable conversational engine for B2B applications

We’ve long been saying that the hype around chatbots might die down one day. People are discovering that not everything becomes instantly better if yo...

LivePerson partners with Jenny for the Live Engage Bot platform

We are proud to announce to be a part of the select few AI companies helping LivePerson, the leading provider of cloud mobile and online business mess...

On hype driven machine learning

This is the competitive landscape for machine learning as of now. Countless posts have been written lately on who and what you need to follow in order...