The Best Tools and Technologies in
Customer Service

Sharpen your expertise in customer service by reading this comprehensive guide to best tools and technologies that can raise your customer service to a new level.

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Modern tools and technologies make customer service better - which means better business.

In the era of instant gratification, customer service technology is a necessary tool for companies who want to improve their customer experience. Supplementing your current customer service with modern tools can help your company achieve the ultimate win-win.

However, with thousands of customer service tools available, choosing the right technology stack is not an easy task. 

In this e-book we review 100+ the most popular and interesting customer service tools in eight categories. Learn the benefits of every tool to find the best fit for your organization!

The tools in this e-book are divided by the following categories: 

  • Contact Center Software
  • Live Chat Software
  • Customer Service Chatbot Software
  • Customer Feedback Software
  • Help Desk Software for Ticketing Management
  • Customer Self-Service Software
  • Social Customer Service Software
  • All-in-One Tools

We hope you will find software that will drastically change the way you approach your customer service efforts. 

About Jenny platform

Jenny customer service chatbot platform allows companies to quickly and easily teach, deploy and maintain customer service chatbots for any use case in external and internal communication. GetJenny company mission is to automate repetitive conversations and enable customer support agents to focus on more complex tasks.

With Jenny platform and your experts working together, you improve your customer experience constantly.

Up to 80% automation

With Jenny you can automate a significant amount of customer support work and empower your service team.

Ease of use

You don't need an IT team to teach the bot: Jenny interface is very simple and user-friendly.

24/7/365 support

With Jenny you can provide instant service for your customers, improve customer satisfaction and win over new clients.

Fastest results

Your first customer service chatbot is live within weeks, and Jenny starts to bring value from the first days. 

“By using the GetJenny chatbot solution, LocalTapiola’s first chatbot, ChattiJenni, has independently managed 87% of the chats. Through ChattiJenni, we can offer customers an easy and fast round-the-clock service, providing customers with answers on frequently asked questions. We have been very satisfied with the cooperation with GetJenny, and are looking forward to future projects.

Henna Maja Head of Robotics, LocalTapiola


Ready to improve your customer service? 

Download the e-book now!


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