In the era of instant gratification, customer service technology is a necessary tool for companies who want to improve their customer experience. Supplementing your current customer service with modern tools can help your company achieve the ultimate win-win.
However, with thousands of customer service tools available, choosing the right technology stack is not an easy task.
In this e-book we review 100+ the most popular and interesting customer service tools in eight categories. Learn the benefits of every tool to find the best fit for your organization!
The tools in this e-book are divided by the following categories:
We hope you will find software that will drastically change the way you approach your customer service efforts.
Jenny customer service chatbot platform allows companies to quickly and easily teach, deploy and maintain customer service chatbots for any use case in external and internal communication. GetJenny company mission is to automate repetitive conversations and enable customer support agents to focus on more complex tasks.
With Jenny platform and your experts working together, you improve your customer experience constantly.
You don't need an IT team to teach the bot: Jenny interface is very simple and user-friendly.
“By using the GetJenny chatbot solution, LocalTapiola’s first chatbot, ChattiJenni, has independently managed 87% of the chats. Through ChattiJenni, we can offer customers an easy and fast round-the-clock service, providing customers with answers on frequently asked questions. We have been very satisfied with the cooperation with GetJenny, and are looking forward to future projects.
Henna Maja Head of Robotics, LocalTapiola
Ready to improve your customer service?