--- title: Research Center | GetJenny description: Explore customer stories, online events and webinars to improve customer experience with AI chatbots. image: https://www.getjenny.com/hubfs/customer-service-chatbots-getjenny.png --- # Research Center # Case Study: Reduce Queue Length for Live Chat ## Major cinema theatre operator Finnkino used a chatbot to deflect common questions and give their customer service agents more time to spend on more complex issues. Find out how chatbots affected their queue length, agent load and conversation volume. [Read Case Study](https://www.getjenny.com/reduce-queue-length-chatbot-case-study-finnkino?hsLang=en) ![Saara_Porkka_Finnkino_and_GetJenny](https://www.getjenny.com/hubfs/Saara_Porkka_Finnkino_and_GetJenny.jpeg) ![Customer Experience Trends Report for 2021 by GetJenny](https://www.getjenny.com/hubfs/Customer%20Experience%20Trends%20Report%20for%202021%20by%20GetJenny.png) ## Customer Experience Trends Report 2021 A study of 363 companies on the Nasdaq First North Growth Market, 2021 Edition. [Get the report](https://www.getjenny.com/customer-experience-report-2020?hsLang=en) #### Case Study: Chatbot Saves 330 hours per Month A two-year examination on the effects of chatbots on a customer service team. Explores efficiency gains, automation, deflection and the quality of customer service. [Read Case Study](https://www.getjenny.com/customer-service-chatbot-saves-330-hours?hsLang=en) ![tiina-kurki-Varma_GetJenny-case-study](https://www.getjenny.com/hubfs/GetJenny2020/photos%20-%20small%20size%202020/tiina-kurki-Varma_GetJenny-case-study.jpg) #### "Case Study: Chatbot Saves 330 hours per Month ![tiina-kurki-Varma_GetJenny-case-study](https://www.getjenny.com/hubfs/GetJenny2020/photos%20-%20small%20size%202020/tiina-kurki-Varma_GetJenny-case-study.jpg) A two-year examination on the effects of chatbots on a customer service team. Explores efficiency gains, automation, deflection and the quality of customer service. [Read Case Study](https://www.getjenny.com/customer-service-chatbot-saves-330-hours?hsLang=en) #### Case Study: Insurance Firm Deflects 90% of Customer Service Issues How Finland's most famous chatbot performs and saves time for Turva, 24 hours a day. [Read Case Study](https://www.getjenny.com/customer-service-chatbot-deflects-for-insurance?hsLang=en) ![Liisa-Maria Koivuniemi Turva copy](https://www.getjenny.com/hubfs/GetJenny2020/photos%20-%20small%20size%202020/Liisa-Maria%20Koivuniemi%20Turva%20copy.png) #### "Case Study: Insurance Firm Deflects 90% of Customer Service Issues ![Liisa-Maria Koivuniemi Turva copy](https://www.getjenny.com/hubfs/GetJenny2020/photos%20-%20small%20size%202020/Liisa-Maria%20Koivuniemi%20Turva%20copy.png) How Finland's most famous chatbot performs and saves time for Turva, 24 hours a day. [Read Case Study](https://www.getjenny.com/customer-service-chatbot-deflects-for-insurance?hsLang=en) #### Chatbot Use Cases: 25 real-life examples Build your perfect chatbot and amaze customers with these 25 chatbot tactics that work! [Get the eBook](https://www.getjenny.com/chatbot-use-cases-25-real-life-examples?hsLang=en) ![chatbot-for-support-teams-getjenny](https://www.getjenny.com/hubfs/GetJenny2020/photos%20-%20small%20size%202020/chatbot-for-support-teams-getjenny.jpg) #### "Chatbot Use Cases: 25 real-life examples ![chatbot-for-support-teams-getjenny](https://www.getjenny.com/hubfs/GetJenny2020/photos%20-%20small%20size%202020/chatbot-for-support-teams-getjenny.jpg) Build your perfect chatbot and amaze customers with these 25 chatbot tactics that work! [Get the eBook](https://www.getjenny.com/chatbot-use-cases-25-real-life-examples?hsLang=en) #### Case Study: Chatbot Handles 71.3% of Agent Work During COVID-19 The largest unemployment fund in Finland experienced 3x more customer service requests in March and April 2020. [Read Case Study](https://www.getjenny.com/unemployment-fund-chatbot-case-study?hsLang=en) ![Anne-Rautu_YTK_Customer_Service_Chatbots_GetJenny](https://www.getjenny.com/hubfs/Anne-Rautu_YTK_Customer_Service_Chatbots_GetJenny.jpg) #### Case Study: Chatbot Handles 71.3% of Agent Work During COVID-19 ![Anne-Rautu_YTK_Customer_Service_Chatbots_GetJenny](https://www.getjenny.com/hubfs/Anne-Rautu_YTK_Customer_Service_Chatbots_GetJenny.jpg) The largest unemployment fund in Finland experienced 3x more customer service requests in March and April 2020. [Read Case Study](https://www.getjenny.com/unemployment-fund-chatbot-case-study?hsLang=en) #### A State of Customer Experience in the Energy Sector - Report, 2021 A study of customer service tools and trends in the Energy/Utility Sector in 2021.  [Read The Full Report](https://www.getjenny.com/state-of-customer-experience-in-energy-sector?hsLang=en) ![state of customer service in energy industry 2021 getjenny-16](https://www.getjenny.com/hubfs/GetJenny2020/Energy%20Sector%20Customer%20Service%20Report/state%20of%20customer%20service%20in%20energy%20industry%202021%20getjenny-16.jpg) #### A State of Customer Experience in the Energy Sector - Report, 2021 ![state of customer service in energy industry 2021 getjenny-16](https://www.getjenny.com/hubfs/GetJenny2020/Energy%20Sector%20Customer%20Service%20Report/state%20of%20customer%20service%20in%20energy%20industry%202021%20getjenny-16.jpg) A study of customer service tools and trends in the Energy/Utility Sector in 2021.  [Read The Full Report](https://www.getjenny.com/state-of-customer-experience-in-energy-sector?hsLang=en) #### How to Improve Customer Service: Chatbots vs Live Chat Learn the best approach to modernise customer service in 2020, whether with live chat, chatbots, or both. [Watch Now](https://www.getjenny.com/event-how-to-improve-customer-service-chatbots-vs-live-chat?hsLang=en) ![getjenny-chatbots](https://www.getjenny.com/hubfs/GetJenny2020/photos%20-%20small%20size%202020/getjenny-chatbots.jpg) #### How to Improve Customer Service: Chatbots vs Live Chat ![getjenny-chatbots](https://www.getjenny.com/hubfs/GetJenny2020/photos%20-%20small%20size%202020/getjenny-chatbots.jpg) Learn the best approach to modernise customer service in 2020, whether with live chat, chatbots, or both. [Watch Now](https://www.getjenny.com/event-how-to-improve-customer-service-chatbots-vs-live-chat?hsLang=en) #### What is a Chatbot? A comprehensive guide to the different chatbots available on the market, how to choose the right one for your brand, and how to measure its success. [Read Now](https://www.getjenny.com/what-is-a-chatbot?hsLang=en) ![what is a chatbot guide getjenny-2021-12](https://www.getjenny.com/hubfs/GetJenny2020/illustrations%20-%20small%20sizes%202020/what%20is%20a%20chatbot%20guide%20getjenny-2021-12.png) #### What is a Chatbot? ![what is a chatbot guide getjenny-2021-12](https://www.getjenny.com/hubfs/GetJenny2020/illustrations%20-%20small%20sizes%202020/what%20is%20a%20chatbot%20guide%20getjenny-2021-12.png) A comprehensive guide to the different chatbots available on the market, how to choose the right one for your brand, and how to measure its success. [Read Now](https://www.getjenny.com/what-is-a-chatbot?hsLang=en) #### Case Study: Chatbot Saves a Customer Service Team One Week per Month Thanks to chatbots, ETK's team have time to focus on customer issues that need a human touch. [Read Case Study](https://www.getjenny.com/pensions-chatbot-saves-time-and-money?hsLang=en) ![empowering-with-chatbots-getjenny](https://www.getjenny.com/hubfs/GetJenny2020/photos%20-%20small%20size%202020/empowering-with-chatbots-getjenny.jpg) #### Case Study: Chatbot Saves a Customer Service Team One Week per Month ![empowering-with-chatbots-getjenny](https://www.getjenny.com/hubfs/GetJenny2020/photos%20-%20small%20size%202020/empowering-with-chatbots-getjenny.jpg) Thanks to chatbots, ETK's team have time to focus on customer issues that need a human touch. [Read Case Study](https://www.getjenny.com/pensions-chatbot-saves-time-and-money?hsLang=en) #### Case Study: JennyBot with an RPA integration Hits 86% Automation Rate Learn how A-Lehdet, a publishing conglomerate in Finland, leverage JennyBot to provide self-service customer management with RPA.  [Read Case Study](https://www.getjenny.com/rpa-integration-a-lehdet-chatbot-automation?hsLang=en) ![RPA_with_Customer_Service_Chatbot_A-Lehdet_GetJenny](https://www.getjenny.com/hubfs/GetJenny2020/photos%20-%20small%20size%202020/RPA_with_Customer_Service_Chatbot_A-Lehdet_GetJenny.jpg) #### Case Study: JennyBot with an RPA integration Hits 86% Automation Rate ![RPA_with_Customer_Service_Chatbot_A-Lehdet_GetJenny](https://www.getjenny.com/hubfs/GetJenny2020/photos%20-%20small%20size%202020/RPA_with_Customer_Service_Chatbot_A-Lehdet_GetJenny.jpg) Learn how A-Lehdet, a publishing conglomerate in Finland, leverage JennyBot to provide self-service customer management with RPA.  [Read Case Study](https://www.getjenny.com/rpa-integration-a-lehdet-chatbot-automation?hsLang=en) #### Corona-Info Chatbot Helps Medical Authorities Deal with Information Requests The free chatbot gives website visitors up-to-date facts about the COVID-19 pandemic. [Read Case Study](https://www.getjenny.com/corona-info-covid19-crisis-communication-chatbot?hsLang=en) ![COVID-19-GetJenny-initiatives](https://www.getjenny.com/hubfs/GetJenny2020/Blog%20images%20-%20small%20sizes%202020/Covid-19%20blog/COVID-19-GetJenny-initiatives.png) #### Corona-Info Chatbot Helps Medical Authorities Deal with Information Requests ![COVID-19-GetJenny-initiatives](https://www.getjenny.com/hubfs/GetJenny2020/Blog%20images%20-%20small%20sizes%202020/Covid-19%20blog/COVID-19-GetJenny-initiatives.png) The free chatbot gives website visitors up-to-date facts about the COVID-19 pandemic. [Read Case Study](https://www.getjenny.com/corona-info-covid19-crisis-communication-chatbot?hsLang=en) #### Case Study: Swedish Energy Company Enhances Customer Experience Using chatbots 8 hours per day, humans at Göteborg Energi now focus on complex customer inquiries. [Read Case Study](https://www.getjenny.com/customer-service-chatbot-enhances-customer-service?hsLang=en) ![goteborg_saves_time_with_customer_service_chatbots_energy_companies_getjenny-2020](https://www.getjenny.com/hubfs/GetJenny2020/Other%20images%20-%20small%20sizes%202020/goteborg_saves_time_with_customer_service_chatbots_energy_companies_getjenny-2020.png) #### Case Study: Swedish Energy Company Enhances Customer Experience ![goteborg_saves_time_with_customer_service_chatbots_energy_companies_getjenny-2020](https://www.getjenny.com/hubfs/GetJenny2020/Other%20images%20-%20small%20sizes%202020/goteborg_saves_time_with_customer_service_chatbots_energy_companies_getjenny-2020.png) Using chatbots 8 hours per day, humans at Göteborg Energi now focus on complex customer inquiries. [Read Case Study](https://www.getjenny.com/customer-service-chatbot-enhances-customer-service?hsLang=en) #### Case Study: Finland’s Largest NGO hits 90% Automation with a chatbot Yrittäjät choose GetJenny to enhance their customer experience using chatbots, and hit 90% automation rate in only four months. [Read Case Study](https://www.getjenny.com/ngo-chatbot-success-story?hsLang=en) ![chatbots-to-grow-business-getjenny](https://www.getjenny.com/hubfs/GetJenny2020/photos%20-%20small%20size%202020/chatbots-to-grow-business-getjenny.jpg) #### Case Study: Finland’s Largest NGO hits 90% Automation with a chatbot ![chatbots-to-grow-business-getjenny](https://www.getjenny.com/hubfs/GetJenny2020/photos%20-%20small%20size%202020/chatbots-to-grow-business-getjenny.jpg) Yrittäjät choose GetJenny to enhance their customer experience using chatbots, and hit 90% automation rate in only four months. [Read Case Study](https://www.getjenny.com/ngo-chatbot-success-story?hsLang=en) #### Live Discussion: Excelling in Remote Customer Service for 2020 How can you help a decentralised team succeed and deliver excellent customer service to your customers? [Watch Now](https://www.getjenny.com/event-excelling-remote-customer-service-2020?hsLang=en) ![Mikko_Rindell](https://www.getjenny.com/hubfs/GetJenny2020/Team%20members%20-%20small%20sizes,%202020/Mikko_Rindell.jpg) #### Live Discussion: Excelling in Remote Customer Service for 2020 ![Mikko_Rindell](https://www.getjenny.com/hubfs/GetJenny2020/Team%20members%20-%20small%20sizes,%202020/Mikko_Rindell.jpg) How can you help a decentralised team succeed and deliver excellent customer service to your customers? [Watch Now](https://www.getjenny.com/event-excelling-remote-customer-service-2020?hsLang=en) #### Webinar: How to approach ROI related to chatbots? Learn how to measure returns on investment in chatbots. [Watch Now ](https://www.getjenny.com/webinar-roi-of-chatbots?hsLang=en) ![build-a-chatbot-without-coding-getjenny](https://www.getjenny.com/hubfs/GetJenny2020/photos%20-%20small%20size%202020/build-a-chatbot-without-coding-getjenny.jpg) #### Webinar: How to approach ROI related to chatbots? ![build-a-chatbot-without-coding-getjenny](https://www.getjenny.com/hubfs/GetJenny2020/photos%20-%20small%20size%202020/build-a-chatbot-without-coding-getjenny.jpg) Learn how to measure returns on investment in chatbots. [Watch Now ](https://www.getjenny.com/webinar-roi-of-chatbots?hsLang=en) #### Ebook: The Best Tools and Technologies in Customer Service Compare 100+ the most popular customer service tools in 2020! [Get the Ebook](https://www.getjenny.com/customer-service-software-ebook-100-best-tools?hsLang=en) ![chatbot-for-customer-service-getjenny](https://www.getjenny.com/hubfs/GetJenny2020/photos%20-%20small%20size%202020/chatbot-for-customer-service-getjenny.jpg) #### Ebook: The Best Tools and Technologies in Customer Service ![chatbot-for-customer-service-getjenny](https://www.getjenny.com/hubfs/GetJenny2020/photos%20-%20small%20size%202020/chatbot-for-customer-service-getjenny.jpg) Compare 100+ the most popular customer service tools in 2020! [Get the Ebook](https://www.getjenny.com/customer-service-software-ebook-100-best-tools?hsLang=en) #### Webinar: How to run a successful chatbot project? Based on our experience we want to provide you with an understanding of a successful chatbot project. [Watch Now](https://www.getjenny.com/webinar-how-to-run-a-successful-chatbot-project?hsLang=en) ![customer-service-chatbot-getjenny](https://www.getjenny.com/hubfs/GetJenny2020/photos%20-%20small%20size%202020/customer-service-chatbot-getjenny.jpg) #### Webinar: How to run a successful chatbot project? ![customer-service-chatbot-getjenny](https://www.getjenny.com/hubfs/GetJenny2020/photos%20-%20small%20size%202020/customer-service-chatbot-getjenny.jpg) Based on our experience we want to provide you with an understanding of a successful chatbot project. [Watch Now](https://www.getjenny.com/webinar-how-to-run-a-successful-chatbot-project?hsLang=en) #### Get three content pieces our community found the most useful in 2021: [![GetJenny - A Customer Service Automation Company](https://www.getjenny.com/hubfs/GetJenny%20by%20LeadDesk/logo/GetJenny-by-leadDesk-vector.svg)](https://www.getjenny.com?hsLang=en) GetJenny develops JennyBot, a chatbot builder with a custom natural language processing engine (NLP). With JennyBot, you can easily build intelligent chatbots to improve customer experience, automating manual work in customer service, lead generation, HR and internal communications. ###### GET JENNY OY Business ID: 2562711-7 [LeadDesk's Privacy Notice](https://leaddesk.com/privacy-statement/) ###### CUSTOMER SUPPORT support.chatbot(a)leaddesk.com ###### CONTACT SALES chatbot(a)leaddesk.com ###### ADDRESS Urho Kekkosen katu 4-6 00100 Helsinki Finland