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Learn how Jenny enhances your team’s customer service capability.

What can Jenny do?

Jenny enables companies to create their own conversational chatbot for any use case in external and internal communication. 

Why do companies choose GetJenny?

Our clients thank us especially for our easy-to-use product which starts to add value to existing customer service operations very quickly. 

In addition to our ability to create value very quickly after implementation, we have also received positive feedback related to following topics:

  • Working with Jenny is easy and fun 
  • Our customer support provides fast and professional support – including the most technical questions
  • We concentrate on customer value and facts instead of overwhelming customers with chatbot hype 

From day one, we recognized that with GetJenny, customer service representatives are able to focus on duties that require in-depth expertise and a human touch.

The Jenny platform’s core features

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Jenny Chatbot

The Jenny Chatbot automatically takes care of repetitive questions allowing customer service experts to focus on more complex duties that require in-depth expertise and a human touch.

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Jenny SmartLayer

The Jenny SmartLayer increases the efficiency of live chat teams by providing agents with suggested answers based on historical live chat data and canned answers.

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Jenny user interface

The Jenny Web Application and its user-friendly interface allows non-technical people to easily launch, edit, and teach the chatbots and SmartLayer in real time.

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There are two ways to deploy Jenny.

Jenny chat widget

If your organization doesn’t use any live chat platform yet, you can easily deploy the Jenny chat widget by adding a piece of HTML code to your website.

 

The most popular option!

Integration to a live chat platform

See the list of supported live chat platforms.

OUR PARTNERS

The Jenny platform’s core capabilities include

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Languages

Language neutral conversational computing and language recognition. Easily deploy your chatbot in several languages. Almost 30 languages supported already.

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Versatility

Build meaningful conversations tailored to your context. Allow open discussion or build effective decision trees based on your use case.

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Skills

Integrate directly with your existing backend systems to retrieve dynamic content and automate processes from start to finish.

For any industry, any use case

Our clients are able to automate up to 80 percent of all chat conversations within a month of deployment, while the Jenny SmartLayer provides live agents with intelligent suggested answers enabling significantly faster response times.

“Working with the GetJenny team and solution has been very flexible. With the help of their solution we have been able to offer a 24/7 first contact service fully automating 40% of incoming questions. We are happy with the results and are excited to expand our collaboration in 2018 with added skills and integrations.”

Ove Uljas

Vice President, Business Development & Customer Experience, Mehiläinen

“Using the Jenny chatbot solution, which we named Emma, we have been able to automate above 60% of repetitive customer service questions. Using the Jenny Web User Interface our agents are able to easily update and maintain the chatbot as needed.”

 

SEE CASE STUDY

Asko Mustonen

Head of Robotics, If

“With only 6 weeks from kick-off to go-live we were able to automate over 60% of chat conversations in Slush 2017 using the GetJenny technology. Chat conversations handled by our staff reduced by 51% while overall chat volumes increased by 55% compared to previous year, thanks to being able to offer a 24/7 service”

 

SEE CASE STUDY

Venla Väkeväinen

Operations, Slush

“Our chatbot, Helmi, answers the most important questions automatically allowing our customer service agents to focus on more demanding tasks.

Riitta Pulkka

Customer Relations Director, HOAS

Ready to let Jenny help your team?

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