In addition to our ability to create value very quickly after implementation, we have also received positive feedback related to following topics:
The Jenny Chatbot automatically takes care of repetitive questions allowing customer service experts to focus on more complex duties that require in-depth expertise and a human touch.
The Jenny SmartLayer increases the efficiency of live chat teams by providing agents with suggested answers based on historical live chat data and canned answers.
The Jenny Web Application and its user-friendly interface allows non-technical people to easily launch, edit, and teach the chatbots and SmartLayer in real time.
Language neutral conversational computing and language recognition. Easily deploy your chatbot in several languages. Almost 30 languages supported already.
Build meaningful conversations tailored to your context. Allow open discussion or build effective decision trees based on your use case.
Integrate directly with your existing backend systems to retrieve dynamic content and automate processes from start to finish.
Our clients are able to automate up to 80 percent of all chat conversations within a month of deployment, while the Jenny SmartLayer provides live agents with intelligent suggested answers enabling significantly faster response times.
“Working with the GetJenny team and solution has been very flexible. With the help of their solution we have been able to offer a 24/7 first contact service fully automating 40% of incoming questions. We are happy with the results and are excited to expand our collaboration in 2018 with added skills and integrations.”
Vice President, Business Development & Customer Experience, Mehiläinen
“With only 6 weeks from kick-off to go-live we were able to automate over 60% of chat conversations in Slush 2017 using the GetJenny technology. Chat conversations handled by our staff reduced by 51% while overall chat volumes increased by 55% compared to previous year, thanks to being able to offer a 24/7 service”
“Our chatbot, Helmi, answers the most important questions automatically allowing our customer service agents to focus on more demanding tasks.”
Customer Relations Director, HOAS