Hi, I am Jenny.

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Automate conversations and  tasks with chatbots 

Jenny’s user-friendly web application empowers nontechnical people to build chatbots for customer service live chat operations.

80 % Automation

Increase customer support efficiency with chatbots. Jenny allows agents to focus on meaningful tasks and high-quality interactions.

24/7 Support

Improve customer experience by providing support 24/7 with chatbots. Integrate Jenny to your support software to automate tasks from end-to-end.

Live in weeks

Highest ROI as your staff can build, maintain and analyze conversations. You no longer need technical experts to build chatbots.

Proven Results

Jenny improves response times, enhances customer satisfaction, increases the number of resolved cases, drives new sales and reduces customer service overhead.

Fastest

There is no delay between feedback and improving performance as live chat agents teach Jenny.

Easiest

We have designed the user- interface together with support workers for companies to manage chatbots and create their own AI.

Happiest

Over 95 % of our customers continue with us. Jenny starts to create value immediately.

For any industry, any use case

Our clients are able to automate up to 80 percent of all chat conversations within a month of the deployment, while Jenny SmartLayer assists live agents with intelligent suggestions enabling significantly faster response times. 

“Using the Jenny chatbot solution, which we named Emma, we have been able to automate above 60% of repetitive customer service questions. Using the Jenny Web User Interface our agents are able to easily update and maintain the chatbot as needed.”

 

SEE CASE STUDY

Asko Mustonen

Head of Robotics, If

“With only 6 weeks from kick-off to go-live we were able to automate over 60% of chat conversations in Slush 2017 using the GetJenny technology. Chat conversations handled by our staff reduced by 51% while overall chat volumes increased by 55% compared to previous year, thanks to being able to offer a 24/7 service”

 

SEE CASE STUDY

Venla Väkeväinen

Operations, Slush

“Working with the GetJenny team and solution has been very flexible. With the help of their solution we have been able to offer a 24/7 first contact service fully automating 40% of incoming questions. We are happy with the results and are excited to expand our collaboration in 2018 with added skills and integrations.”

Ove Uljas

Vice President, Business Development & Customer Experience, Mehiläinen

“Our chatbot, Helmi, answers the most important questions automatically allowing our customer service agents to focus on more demanding tasks.

Riitta Pulkka

Customer Relations Director, HOAS

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