Jenny’s user-friendly web application empowers nontechnical people to build chatbots for customer service live chat operations.
Increase customer support efficiency with chatbots. Jenny allows agents to focus on meaningful tasks and high-quality interactions.
Improve customer experience by providing support 24/7 with chatbots. Integrate Jenny to your support software to automate tasks from end-to-end.
Highest ROI as your staff can build, maintain and analyze conversations. You no longer need technical experts to build chatbots.
Jenny improves response times, enhances customer satisfaction, increases the number of resolved cases, drives new sales and reduces customer service overhead.
Our clients are able to automate up to 80 percent of all chat conversations within a month of the deployment, while Jenny SmartLayer assists live agents with intelligent suggestions enabling significantly faster response times.
“With only 6 weeks from kick-off to go-live we were able to automate over 60% of chat conversations in Slush 2017 using the GetJenny technology. Chat conversations handled by our staff reduced by 51% while overall chat volumes increased by 55% compared to previous year, thanks to being able to offer a 24/7 service”
“Working with the GetJenny team and solution has been very flexible. With the help of their solution we have been able to offer a 24/7 first contact service fully automating 40% of incoming questions. We are happy with the results and are excited to expand our collaboration in 2018 with added skills and integrations.”
Vice President, Business Development & Customer Experience, Mehiläinen
“Our chatbot, Helmi, answers the most important questions automatically allowing our customer service agents to focus on more demanding tasks.”
Customer Relations Director, HOAS