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Deliver next-level support with Customer Service Chatbots

Take control of your online customer experience. Offer better response and resolution times. Let your agents focus on more meaningful tasks. 

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Jenny Customer Service Chatbots in Numbers

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No Technical Skills Needed

Jenny customer service chatbots are rated ten times easier to use than alternative solutions.

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High Automation

A proven 87% automation rate gives customer service teams time to solve complex issues.

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Solid Experience

Building sustainable relationships between customers and companies, one message at a time.

Meet Jenny: The AI Platform for Customer Service

 

Jenny is a human-directed AI chatbot platform. It powers chatbots that automate robot-like conversations and tasks through an easy-to-use interface. Customer service teams can quickly and easily train, deploy and maintain Jenny chatbots without programming.

The Result: Better response, resolution time and agents can focus on those tasks that require empathy, emotional intelligence, and life experience.

 

 

 

 

“With the help of GetJenny, we created our chatbot Ellis.

Using the chatbot, we have been able to automate more than 60% of the repetitive questions, leaving more time for our agents to focus on more demanding tasks.

Thanks to the simplicity of the Web User Interface and with the frequent and fast support from GetJenny, we are able to keep training our digital co-worker Ellis more and more every day.”

Linda Hay

Head of Customer Service, Göteborg Energi

“By using the GetJenny chatbot solution, LocalTapiola’s first chatbot, ChattiJenni, has independently managed 87% of the chats. Through ChattiJenni, we can offer customers an easy and fast round-the-clock service, providing customers with answers on frequently asked questions. We have been very satisfied with the cooperation with GetJenny, and are looking forward to future projects.”

Henna Maja

Head of Robotics, LocalTapiola

“Working with the GetJenny team and solution has been very flexible. With the help of their solution we have been able to offer a 24/7 first contact service fully automating 40% of incoming questions. We are happy with the results and are excited to expand our collaboration in 2018 with added skills and integrations.”

Ove Uljas

Vice President, Business Development & Customer Experience, Mehiläinen

“Using the Jenny chatbot solution, which we named Emma, we have been able to automate above 60% of repetitive customer service questions. Using the Jenny Web User Interface our agents are able to easily update and maintain the chatbot as needed.”

 

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Asko Mustonen

Head of Robotics, If P&C Insurance

“With only 6 weeks from kick-off to go-live we were able to automate over 60% of chat conversations in Slush 2017 using the GetJenny technology. Chat conversations handled by our staff reduced by 51% while overall chat volumes increased by 55% compared to previous year, thanks to being able to offer a 24/7 service”

 

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Venla Väkeväinen

Operations, Slush

“Our chatbot, Helmi, answers the most important questions automatically allowing our customer service agents to focus on more demanding tasks.

 

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Riitta Pulkka

Customer Relations Director, HOAS

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Watch: If P&C Insurance reached 60% automation with GetJenny

 

See how If P&C Insurance’s customer service chatbot Emma modernised their team using GetJenny. Discover how their customer service team evolved with the support of artificial intelligence.

Benefits for Customer Service: the Jenny platform

 

The Jenny platform improves response times, enhances customer satisfaction, increases the number of resolved cases, drives new sales, and reduces customer service overhead. 

 

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UP TO 80% AUTOMATION

Increase customer support efficiency with chatbots. Jenny platform allows agents to focus on meaningful tasks and high-quality interactions.

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EASE OF USE

The user interface is designed for customer service agents so that teams can create and manage their own AI chatbots.

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HAPPINESS

Over 95% of our customers continue working with us. Jenny chatbots create value immediately and continually improve service.

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FASTEST RESULTS

No delay between feedback and improved performance, as live chat agents teach Jenny chatbots constantly. Therefore Jenny delivers results rapidly.

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24/7/365 SUPPORT

Improve customer experience and provide support 24/7 with Jenny chatbots. Integrate Jenny with your support software for end-to-end automation.

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LIVE IN WEEKS

Get the highest ROI as your staff build, maintain, and analyze conversations with Jenny. You don't need technical experts to build chatbots.

Download our case studies

 

If P&C Insurance case study

How to manage and incorporate AI into the customer support of the largest Scandinavian insurance company.

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Slush case study

How to go live in six weeks and automate nearly 70% of customer support for a 20,000 people event with the Jenny chatbot.

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