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Case Study: Chatbot Handles 71.3% of Agent Work During COVID-19
The largest unemployment fund in Finland experienced 3x more customer service requests in March and April 2020. Find out what chatbots saved them during a crisis period.
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Customer Experience Trends Report 2021
A study of 363 companies on the Nasdaq First North Growth Market, 2021 Edition.
Get the reportCase Study: Chatbot Saves 330 hours per Month
A two-year examination on the effects of chatbots on a customer service team. Explores efficiency gains, automation, deflection and the quality of customer service.
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"Case Study: Chatbot Saves 330 hours per Month
A two-year examination on the effects of chatbots on a customer service team. Explores efficiency gains, automation, deflection and the quality of customer service.
Read Case StudyCase Study: Insurance Firm Deflects 90% of Customer Service Issues
How Finland's most famous chatbot performs and saves time for Turva, 24 hours a day.
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"Case Study: Insurance Firm Deflects 90% of Customer Service Issues
How Finland's most famous chatbot performs and saves time for Turva, 24 hours a day.
Read Case StudyChatbot Use Cases: 25 real-life examples
Build your perfect chatbot and amaze customers with these 25 chatbot tactics that work!
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"Chatbot Use Cases: 25 real-life examples
Build your perfect chatbot and amaze customers with these 25 chatbot tactics that work!
Get the eBookWebinar: How to run a successful chatbot project?
Based on our experience we want to provide you with an understanding of a successful chatbot project.
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Webinar: How to run a successful chatbot project?
Based on our experience we want to provide you with an understanding of a successful chatbot project.
Watch NowA State of Customer Experience in the Energy Sector - Report, 2021
A study of customer service tools and trends in the Energy/Utility Sector in 2021.
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A State of Customer Experience in the Energy Sector - Report, 2021
A study of customer service tools and trends in the Energy/Utility Sector in 2021.
Read The Full ReportHow to Improve Customer Service: Chatbots vs Live Chat
Learn the best approach to modernise customer service in 2020, whether with live chat, chatbots, or both.
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How to Improve Customer Service: Chatbots vs Live Chat
Learn the best approach to modernise customer service in 2020, whether with live chat, chatbots, or both.
Watch NowWhat is a Chatbot?
A comprehensive guide to the different chatbots available on the market, how to choose the right one for your brand, and how to measure its success.
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What is a Chatbot?
A comprehensive guide to the different chatbots available on the market, how to choose the right one for your brand, and how to measure its success.
Read NowCase Study: Chatbot Saves a Customer Service Team One Week per Month
Thanks to chatbots, ETK's team have time to focus on customer issues that need a human touch.
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Case Study: Chatbot Saves a Customer Service Team One Week per Month
Thanks to chatbots, ETK's team have time to focus on customer issues that need a human touch.
Read Case StudyCase Study: JennyBot with an RPA integration Hits 86% Automation Rate
Learn how A-Lehdet, a publishing conglomerate in Finland, leverage JennyBot to provide self-service customer management with RPA.
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Case Study: JennyBot with an RPA integration Hits 86% Automation Rate
Learn how A-Lehdet, a publishing conglomerate in Finland, leverage JennyBot to provide self-service customer management with RPA.
Read Case StudyCorona-Info Chatbot Helps Medical Authorities Deal with Information Requests
The free chatbot gives website visitors up-to-date facts about the COVID-19 pandemic.
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Corona-Info Chatbot Helps Medical Authorities Deal with Information Requests
The free chatbot gives website visitors up-to-date facts about the COVID-19 pandemic.
Read Case StudyCase Study: Swedish Energy Company Enhances Customer Experience
Using chatbots 8 hours per day, humans at Göteborg Energi now focus on complex customer inquiries.
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Case Study: Swedish Energy Company Enhances Customer Experience
Using chatbots 8 hours per day, humans at Göteborg Energi now focus on complex customer inquiries.
Read Case StudyCase Study: Finland’s Largest NGO hits 90% Automation with a chatbot
Yrittäjät choose GetJenny to enhance their customer experience using chatbots, and hit 90% automation rate in only four months.
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Case Study: Finland’s Largest NGO hits 90% Automation with a chatbot
Yrittäjät choose GetJenny to enhance their customer experience using chatbots, and hit 90% automation rate in only four months.
Read Case StudyLive Discussion: Excelling in Remote Customer Service for 2020
How can you help a decentralised team succeed and deliver excellent customer service to your customers?
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Live Discussion: Excelling in Remote Customer Service for 2020
How can you help a decentralised team succeed and deliver excellent customer service to your customers?
Watch NowWebinar: How to approach ROI related to chatbots?
Learn how to measure returns on investment in chatbots.
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Webinar: How to approach ROI related to chatbots?
Learn how to measure returns on investment in chatbots.
Watch NowEbook: The Best Tools and Technologies in Customer Service
Compare 100+ the most popular customer service tools in 2020!
Get the Ebook
Ebook: The Best Tools and Technologies in Customer Service
Compare 100+ the most popular customer service tools in 2020!
Get the Ebook