Research Center

Case Study: Reduce Queue Length for Live Chat

Major cinema theatre operator Finnkino used a chatbot to deflect common questions and give their customer service agents more time to spend on more complex issues. Find out how chatbots affected their queue length, agent load and conversation volume.

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Customer Experience Trends Report for 2021 by GetJenny

Customer Experience Trends Report 2021

A study of 363 companies on the Nasdaq First North Growth Market, 2021 Edition.

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Case Study: Chatbot Saves 330 hours per Month

A two-year examination on the effects of chatbots on a customer service team. Explores efficiency gains, automation, deflection and the quality of customer service.

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tiina-kurki-Varma_GetJenny-case-study

"Case Study: Chatbot Saves 330 hours per Month

tiina-kurki-Varma_GetJenny-case-study

A two-year examination on the effects of chatbots on a customer service team. Explores efficiency gains, automation, deflection and the quality of customer service.

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Case Study: Insurance Firm Deflects 90% of Customer Service Issues

How Finland's most famous chatbot performs and saves time for Turva, 24 hours a day.

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Liisa-Maria Koivuniemi Turva copy

"Case Study: Insurance Firm Deflects 90% of Customer Service Issues

Liisa-Maria Koivuniemi Turva copy

How Finland's most famous chatbot performs and saves time for Turva, 24 hours a day.

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Chatbot Use Cases: 25 real-life examples

Build your perfect chatbot and amaze customers with these 25 chatbot tactics that work!

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"Chatbot Use Cases: 25 real-life examples

chatbot-for-support-teams-getjenny

Build your perfect chatbot and amaze customers with these 25 chatbot tactics that work!

Get the eBook

Case Study: Chatbot Handles 71.3% of Agent Work During COVID-19

The largest unemployment fund in Finland experienced 3x more customer service requests in March and April 2020.

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Anne-Rautu_YTK_Customer_Service_Chatbots_GetJenny

Case Study: Chatbot Handles 71.3% of Agent Work During COVID-19

Anne-Rautu_YTK_Customer_Service_Chatbots_GetJenny

The largest unemployment fund in Finland experienced 3x more customer service requests in March and April 2020.

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A State of Customer Experience in the Energy Sector - Report, 2021

A study of customer service tools and trends in the Energy/Utility Sector in 2021. 

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state of customer service in energy industry 2021 getjenny-16

A State of Customer Experience in the Energy Sector - Report, 2021

state of customer service in energy industry 2021 getjenny-16

A study of customer service tools and trends in the Energy/Utility Sector in 2021. 

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How to Improve Customer Service: Chatbots vs Live Chat

Learn the best approach to modernise customer service in 2020, whether with live chat, chatbots, or both.

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getjenny-chatbots

How to Improve Customer Service: Chatbots vs Live Chat

getjenny-chatbots

Learn the best approach to modernise customer service in 2020, whether with live chat, chatbots, or both.

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What is a Chatbot?

A comprehensive guide to the different chatbots available on the market, how to choose the right one for your brand, and how to measure its success.

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what is a chatbot guide getjenny-2021-12

What is a Chatbot?

what is a chatbot guide getjenny-2021-12

A comprehensive guide to the different chatbots available on the market, how to choose the right one for your brand, and how to measure its success.

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Case Study: Chatbot Saves a Customer Service Team One Week per Month

Thanks to chatbots, ETK's team have time to focus on customer issues that need a human touch.

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Case Study: Chatbot Saves a Customer Service Team One Week per Month

empowering-with-chatbots-getjenny

Thanks to chatbots, ETK's team have time to focus on customer issues that need a human touch.

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Case Study: JennyBot with an RPA integration Hits 86% Automation Rate

Learn how A-Lehdet, a publishing conglomerate in Finland, leverage JennyBot to provide self-service customer management with RPA. 

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RPA_with_Customer_Service_Chatbot_A-Lehdet_GetJenny

Case Study: JennyBot with an RPA integration Hits 86% Automation Rate

RPA_with_Customer_Service_Chatbot_A-Lehdet_GetJenny

Learn how A-Lehdet, a publishing conglomerate in Finland, leverage JennyBot to provide self-service customer management with RPA. 

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Corona-Info Chatbot Helps Medical Authorities Deal with Information Requests

The free chatbot gives website visitors up-to-date facts about the COVID-19 pandemic.

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COVID-19-GetJenny-initiatives

Corona-Info Chatbot Helps Medical Authorities Deal with Information Requests

COVID-19-GetJenny-initiatives

The free chatbot gives website visitors up-to-date facts about the COVID-19 pandemic.

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Case Study: Swedish Energy Company Enhances Customer Experience

Using chatbots 8 hours per day, humans at Göteborg Energi now focus on complex customer inquiries.

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goteborg_saves_time_with_customer_service_chatbots_energy_companies_getjenny-2020

Case Study: Swedish Energy Company Enhances Customer Experience

goteborg_saves_time_with_customer_service_chatbots_energy_companies_getjenny-2020

Using chatbots 8 hours per day, humans at Göteborg Energi now focus on complex customer inquiries.

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Case Study: Finland’s Largest NGO hits 90% Automation with a chatbot

Yrittäjät choose GetJenny to enhance their customer experience using chatbots, and hit 90% automation rate in only four months.

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Case Study: Finland’s Largest NGO hits 90% Automation with a chatbot

chatbots-to-grow-business-getjenny

Yrittäjät choose GetJenny to enhance their customer experience using chatbots, and hit 90% automation rate in only four months.

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Live Discussion: Excelling in Remote Customer Service for 2020

How can you help a decentralised team succeed and deliver excellent customer service to your customers?

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Mikko_Rindell

Live Discussion: Excelling in Remote Customer Service for 2020

Mikko_Rindell

How can you help a decentralised team succeed and deliver excellent customer service to your customers?

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Webinar: How to approach ROI related to chatbots?

Learn how to measure returns on investment in chatbots.

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Webinar: How to approach ROI related to chatbots?

build-a-chatbot-without-coding-getjenny

Learn how to measure returns on investment in chatbots.

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Ebook: The Best Tools and Technologies in Customer Service

Compare 100+ the most popular customer service tools in 2020!

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chatbot-for-customer-service-getjenny

Ebook: The Best Tools and Technologies in Customer Service

chatbot-for-customer-service-getjenny

Compare 100+ the most popular customer service tools in 2020!

Get the Ebook

Webinar: How to run a successful chatbot project?

Based on our experience we want to provide you with an understanding of a successful chatbot project.

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Webinar: How to run a successful chatbot project?

customer-service-chatbot-getjenny

Based on our experience we want to provide you with an understanding of a successful chatbot project.

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