Leaders choose GetJenny

These industry leaders save time and money while offering remarkable customer experiences for their clients. Learn how human-directed AI chatbots helped them.

Success Stories

Discover how brands using JennyBot hit their KPIs and saved time for their teams.

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85% Chatbot Automation Saves 330 Hours per Month

Varma's chatbot Helmi, built on the GetJenny platform gives customers 24/7 access to customer service, provides 85% automation for their customer service team.

Read Varma's story
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Managing Customer Request Surges During COVID-19

Finland's largest unemployment fund saw 3x more requests during March and April 2020. Read the story of their chatbot experience with crisis management.

Read YTK's Story
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JennyBot with an RPA integration hits 86% Automation Rate

A-Lehdet, a publishing conglomerate in Finland, leverage JennyBot to provide self-service customer management with RPA. 

Read A-Lehdet's Story

"LocalTapiola’s first chatbot, ChattiJenni, has independently managed 87% of the chats."

"Through ChattiJenni, we can offer customers an easy and fast round-the-clock service, providing customers with answers on frequently asked questions. We have been very satisfied with the cooperation with GetJenny, and are looking forward to future projects.”

"Using the chatbot, we have been able to automate more than 60% of the repetitive questions,

leaving more time for our agents to focus on more demanding tasks. Thanks to the simplicity of the JennyBot user interface, we are able to keep training our digital co-worker Ellis more and more every day"

 

Linda Hay

Head of Customer Service, Göteborg Energi

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Read Göteborg Energi Story

"Our chatbot on Ukko.fi significantly reduced phone and email requests and sped up response times.

Thanks to the integration with Zendesk, our JennyBot creates tickets when human agents are unavailable so we can take care of customer issues 24/7.

 

We’ve seen greater customer satisfaction in our customer service since using JennyBot.” 

 

Ville Miettinen, Business Development, UKKO.fi

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"We use GetJenny chatbot to drive leads into our sales funnel.

As JennyBot answers the most frequent questions, we can serve our customers and potential customers better 24/7. Better service generates new business for us."

 

Per Hednert, Chief Marketing Officer 

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“Our chatbot answers the most important questions automatically

allowing our customer service agents to focus on more demanding tasks.” 

 

Riitta Pulkka, Customer Relations Director

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More Success Stories

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90% Conversations Automated Every Month

Mutual insurance firm, Turva, saves time and generates more sales while JennyBot takes care of most of customer questions. 
Read Turva's Story
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A Chatbot Helps Improving Customer Satisfaction Score

JennyBot not only helped HOAS to provide service in time and 24/7, but also impreved their customer satisfaction score. 

Read HOAS' story
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Chatbot Tyyne Brings Efficiencies to ETK’s Customer Service

Tyyne changed the nature of ETK’s customer service work. Previously, agents spent a lot of time on repeated, simplistic issues. Now Tyyne handles those.

Read ETK's story

Why did our customers choose us

Based on our most recent customer satisfaction survey these three factors are the most important factors that influenced our customers' decision when selecting us.

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No technical knowledge required

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JennyBot's overall ease of use

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Integration capabilities

"GetJenny platform is versatile and easy-to-use."

You don't need to know coding or be an IT expert, it’s a chatbot platform that simply delivers results. It feels like we have full control over JennyBot and it’s capable of doing a lot of things for us."

 

Riina Leinonen, Customer Service, LUT University

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"We built our famous chatbot Teppo using GetJenny

and got an excellent new way to serve our customers. He's a valued member of our colorful Turva team and helps us serve customers 24/7.

 

Jenni Holmen, Development Manager, Customer Experience and Organizational Learning

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Read Turva's Success Story

"Working with the GetJenny team and solution has been very flexible.

With the help of their solution, we have been able to offer a 24/7 first contact service fully automating 40% of incoming questions.

 

We are happy with the results and are excited to expand our collaboration.

 

Ove Uljas, Vice President, Business Development & Customer Experience, Mehiläinen

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“Implementing JennyBot to our needs has worked well and we are receiving good feedback from our members.

GetJenny is enhancing what we do – helping us to help Finnish entrepreneurs. Chatbots are important digital touchpoints and essential to an organization’s digitalization journey.”

 

Taru Jussila, Executive Vice President of Communications, Yrittäjät

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Make a Difference in Your Customer Service

Join companies who offer customers instant answers 24/7 and bring meaningful efficiencies to their customer service team.

Go to Plans

GetJenny chatbots save time for our customer advisors.

Customers can manage their subscription cancellations 24/7 and frequently asked questions are automated thanks to Aaro, our chatbot.

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