Leaders choose GetJenny

These industry leaders save time and money while offering remarkable customer experiences for their clients. Learn how human-directed AI chatbots helped them.

Success Stories

Discover how brands using JennyBot hit their KPIs and saved time for their teams.

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85% Chatbot Automation Saves 330 Hours per Month

Varma's chatbot Helmi, built on the GetJenny platform gives customers 24/7 access to customer service, provides 85% automation for their customer service team.

Read Varma's story
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High Automation Rates from the Very Beginning

Finland's largest non-governmental organization helps entrepreneurs with a GetJenny-powered chatbot, hits 90% automation in four months.    

Read Yrittäjät story
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Chatbot Tyyne Brings Efficiencies to ETK's Customer Service

Tyyne changed the nature of ETK’s customer service work. Previously, agents spent a lot of time on repeated, simplistic issues. Now Tyyne handles those.

Read ETK's story

“With the help of GetJenny, we created our chatbot Ellis"

"Using the chatbot, we have been able to automate more than 60% of the repetitive questions, leaving more time for our agents to focus on more demanding tasks.

Thanks to the simplicity of the JennyBot user interface and with the frequent and fast support from GetJenny, we are able to keep training our digital co-worker Ellis more and more every day. "

“We built our famous chatbot Teppo using GetJenny

and got an excellent new way to serve our customers. He's a valued member of our colorful Turva team and helps us serve customers 24/7.

 

Jenni Holmen, Development Manager, Customer Experience and Organizational Learning

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Read Turva's Success Story

LocalTapiola’s first chatbot has independently managed 87% of the chats.

"Through ChattiJenni, we can offer customers an easy and fast round-the-clock service, providing customers with answers on frequently asked questions. ”

 

Henna Maja, Head of Robotics, LocalTapiola

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"We use GetJenny chatbot to drive leads into our sales funnel.

As JennyBot answers the most frequent questions, we can serve our customers and potential customers better 24/7. Better service generates new business for us."

 

Per Hednert, Chief Marketing Officer 

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“Our chatbot answers the most important questions automatically

allowing our customer service agents to focus on more demanding tasks.” 

 

Riitta Pulkka, Customer Relations Director

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Why did our customers choose us

Based on our most recent customer satisfaction survey these three factors are the most important factors that influenced our customers' decision when selecting us.

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No technical knowledge required

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JennyBot's overall ease of use

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Integration capabilities

"Our chatbot on Ukko.fi significantly reduced phone and email requests and sped up response times.

Thanks to the integration with Zendesk, our JennyBot creates tickets when human agents are unavailable so we can take care of customer issues 24/7.

 

We’ve seen greater customer satisfaction in our customer service since using JennyBot.” 

 

Ville Miettinen, Business Development, UKKO.fi

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"Working with the GetJenny team and solution has been very flexible.

With the help of their solution, we have been able to offer a 24/7 first contact service fully automating 40% of incoming questions.

 

We are happy with the results and are excited to expand our collaboration.

 

Ove Uljas, Vice President, Business Development & Customer Experience, Mehiläinen

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“Implementing JennyBot to our needs has worked well and we are receiving good feedback from our members.

GetJenny is enhancing what we do – helping us to help Finnish entrepreneurs. Chatbots are important digital touchpoints and essential to an organization’s digitalization journey.”

 

Taru Jussila, Executive Vice President of Communications, Yrittäjät

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"LocalTapiola’s first chatbot, ChattiJenni, has independently managed 87% of the chats."

"Through ChattiJenni, we can offer customers an easy and fast round-the-clock service, providing customers with answers on frequently asked questions. We have been very satisfied with the cooperation with GetJenny, and are looking forward to future projects.”

Make a Difference in Your Customer Service

Join companies who offer customers instant answers 24/7 and bring meaningful efficiencies to their customer service team.

Go to Plans

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GetJenny is easy-to-use, can be deployed quickly and does not require technical skills.

Our GetJenny chatbot, Helmi, complements our customer service department. The quality of our telephone customer service has changed; common issues are reduced, while calls requiring human expertise are dominating.

Chatbot Success Story

Read HOAS' story to understand how chatbot Helmi is helping to improve the overall customer satisfaction score in cooperation with the customer service team. 

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Read HOAS' story

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