--- title: Customer Service Chatbot Use Case | GetJenny description: Serve customers with instant answers, and reduce loads on support teams with AI chatbot automation. Deflect up to 87% of issues and let humans focus on human tasks. image: https://www.getjenny.com/hubfs/customer-service-chatbots-getjenny.png --- # Customer Service Chatbot ## Provide 24/7 support, collect continuous customer feedback and give customer service agents more time to address critical and complex issues. ![Customer Service Chatbot](https://www.getjenny.com/hubfs/GetJenny-customer-service-chatbots-5.png?noresize) ## Automate up to 87% of Customer Service Chats Every customer conversation is an opportunity to strengthen your brand. JennyBot addresses frequent, simple interactions so your customer service agents can focus on complex customer conversations. Discover how chatbots redefine your customer service offering with little overhead in [our “How to Improve Customer Service” live event.](https://www.getjenny.com/event-how-to-improve-customer-service-chatbots-vs-live-chat?hsLang=en) ![GetJenny-ChatBot](https://www.getjenny.com/hubfs/GetJenny-ChatBot.png?noresize) ![chatbot-for-support-teams-getjenny](https://www.getjenny.com/hubfs/GetJenny2020/photos%20-%20small%20size%202020/chatbot-for-support-teams-getjenny.jpg?noresize) ## Recapture Crucial Time Frequent customer issues eat into your support team’s time. When customer service agents can focus on complex issues, and JennyBot automates the rest, you can expect to see time efficiencies like [ETK saving 37.4 hours per month at a 54.1% automation rate in a five person team](https://www.getjenny.com/finnish-center-for-pensions-chatbot-case-study?hsLang=en). ![GetJenny-Time](https://www.getjenny.com/hubfs/GetJenny-Time.png?noresize) ![bots-for-business-getjenny](https://www.getjenny.com/hubfs/GetJenny2020/photos%20-%20small%20size%202020/bots-for-business-getjenny.jpg?noresize) ## Fits With Existing Teams Build and maintain customer service chatbots in-house, with your existing service team, zero technical skills required. JennyBot’s building tool has been tested by independent examiners and [found to be 10 times easier to use than its closest competition.](https://www.getjenny.com/blog/partnership-in-action-chatbots-for-the-pensions-industry?hsLang=en) ![GetJenny-Ease-of-use](https://www.getjenny.com/hubfs/GetJenny-Ease-of-use.png?noresize) ![chatbot-for-website-getjenny](https://www.getjenny.com/hubfs/GetJenny2020/photos%20-%20small%20size%202020/chatbot-for-website-getjenny.jpg?noresize) ## Integrations Connect JennyBot with your favourite CRM or support centre solution. It also works inside popular live chat solutions for effortless transfers between chatbot and human in the same chat window. [![Learn More](https://no-cache.hubspot.com/cta/default/4040542/24e31aa8-7f1a-41e1-bcae-73cfa4efe736.png)](https://cta-redirect.hubspot.com/cta/redirect/4040542/24e31aa8-7f1a-41e1-bcae-73cfa4efe736) ![GetJenny-Handshake](https://www.getjenny.com/hubfs/GetJenny-Handshake.png?noresize) ## "Our chatbot has been designed to support customers on their digital journey wherever they need it. In the first month of its launch, our chatbot successfully answered almost 11,000 queries, becoming an integral ‘member’ of the PizzaExpress team and ensuring customers are supported 24/7." Sheryl Southall Head of Customer Service at PizzaExpress ![pizzaexpress-chatbot-getjenny](https://www.getjenny.com/hubfs/GetJenny2020/logos%20-%20small%20sizes%202020/customer%20logos/pizzaexpress-chatbot-getjenny.png?noresize) ## Deliver Better Customer Service JennyBot is available in plans tailored for support teams in small, medium and enterprise companies. [![Go to Plans](https://no-cache.hubspot.com/cta/default/4040542/5d0ce2d5-23dc-482e-948b-85d3e9be2776.png)](https://cta-redirect.hubspot.com/cta/redirect/4040542/5d0ce2d5-23dc-482e-948b-85d3e9be2776) ## Explore JennyBot Use Cases ![lead-generation-chatbot-getjenny-2](https://www.getjenny.com/hubfs/lead-generation-chatbot-getjenny-2.png) ### Lead Generation Build chatbots that engage your visitors and pitch your product on a personal level. Lead Generation Chatbots increase qualified leads by 30% with their conversational approach. [![Learn more](https://no-cache.hubspot.com/cta/default/4040542/fa50c449-b6df-420b-9306-43ed4b0ddfd6.png)](https://cta-redirect.hubspot.com/cta/redirect/4040542/fa50c449-b6df-420b-9306-43ed4b0ddfd6) ![internal-support-chatbot-getjenny-2](https://www.getjenny.com/hubfs/internal-support-chatbot-getjenny-2.png) ### Internal Support Make information retrieval easy. Automate internal support for your company, answer frequent employee questions, or build a centralised resource for sales content and information.   [![Learn more](https://no-cache.hubspot.com/cta/default/4040542/3180777b-a4a8-4e8d-aa04-ec793d951496.png)](https://cta-redirect.hubspot.com/cta/redirect/4040542/3180777b-a4a8-4e8d-aa04-ec793d951496) ![crisis communication-chatbot-getjenny](https://www.getjenny.com/hubfs/crisis%20communication-chatbot-getjenny.png) ### Crisis Communication Chatbot Remove uncertainty in times of emergency. Provide factual answers to concerned citizens automatically 24/7. [![Learn more](https://no-cache.hubspot.com/cta/default/4040542/9aed036f-fe51-4463-9b9e-50c5aa55ed9a.png)](https://cta-redirect.hubspot.com/cta/redirect/4040542/9aed036f-fe51-4463-9b9e-50c5aa55ed9a) #### Get three content pieces our community found the most useful in 2021: [![GetJenny - A Customer Service Automation Company](https://www.getjenny.com/hubfs/GetJenny%20by%20LeadDesk/logo/GetJenny-by-leadDesk-vector.svg)](https://www.getjenny.com?hsLang=en) GetJenny develops JennyBot, a chatbot builder with a custom natural language processing engine (NLP). With JennyBot, you can easily build intelligent chatbots to improve customer experience, automating manual work in customer service, lead generation, HR and internal communications. ###### GET JENNY OY Business ID: 2562711-7 [LeadDesk's Privacy Notice](https://leaddesk.com/privacy-statement/) ###### CUSTOMER SUPPORT support.chatbot(a)leaddesk.com ###### CONTACT SALES chatbot(a)leaddesk.com ###### ADDRESS Urho Kekkosen katu 4-6 00100 Helsinki Finland