How to manage and incorporate AI to customer support in an international insurance company.
How do service companies manage digital transformation and incorporate AI to their customer support effectively, while improving employee and customer satisfaction in a matter of weeks? See how GetJenny chatbots impact the customer support and sales development of the largest Scandinavian insurance company - If P&C Insurance.
Included in this paper:
- Why If P&C Insurance got started with their chatbot project;
- How the project was handled and developed during the first 6 months;
- How did the team teach the bot;
- What was the end users feedback on the chatbot;
- Insights on the results from If P&C Insurance;
- Future plans for the cooperation.