Understand how chatbot Helmi contributed to the increasing customer satisfaction of Foundation for Student Housing in the Helsinki region (HOAS)

Hoas customer service team had been using live chat (giosg – customer service chat) to provide answers to their website visitors already for some years. Now they looked for ways to improve their customer experience and to provide service outside the office hours.

Included in this case study:

  • Starting point before chatbot Helmi joined the team
  • Implementation of Hoas Helmi chatbot as a solution
  • Numbers of Helmi chatbot from the time period: first six months in action
  • Improved overall customer satisfaction score
  • Widening the scope

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