Chatbot Definition
Learn the definition of a chatbot and much more on this page provided to you by GetJenny, company behind easy-to-use customer service chatbots.
Learn the definition of a chatbot and much more on this page provided to you by GetJenny, company behind easy-to-use customer service chatbots.
How to Define a Chatbot?
A chatbot is a computer program designed to have human-like conversations automatically. Humans can talk to chatbots in an ordinary language via text or audio.
Most of the chatbot applications take text-based human language input. Why? Because people prefer to have text-based conversations with organizations and this has affected the way organizations have started to use chatbot applications, for example in online customer service.
No matter what type of chatbot it is, they all have a similar purpose -- to take regular human language input, understand what is being said and to provide a relevant, correct answer based on the knowledge it has.
How to Define a Chatbot in Customer Service Context?
Chatbots excel at customer service, especially with the high number of incoming customer service requests. Chatbots complete repetitive tasks and work around the clock. They can work alone or alongside humans, and are effective at completing 60-90% of an average human team's workload, depending on the use case.
Would You Like to Learn More About Chatbots?
We have created a comprehensive guide to the chatbots. In this guide, you will learn about these more specific themes:
- What is a chatbot?
- Why use chatbots?
- What chatbot use cases are there?
- What types of chatbot are available?
- How do chatbots work?
- What is chatbot automation and deflection?
- Do I need an AI (Artificial Intelligence) chatbot?
- Are all intent-based chatbots the same?
- How do I evaluate chatbot vendors?
