What Does Chatbot Mean?
A chatbot refers to a computer program designed to have human-like conversations with human users. It means that humans can talk to the computer program (chatbot) in an ordinary language.
Most chatbot applications take the human language in a written format because humans prefer text-based communication nowadays. Some chatbots can take regular human language input in audio format.
No matter what type of chatbot it is, they all have a similar purpose – to take human language input, understand what is being said and to provide a relevant answer based on the knowledge it has.
What Types of Chatbot Are Available?
As mentioned above, the chatbots in use on business websites are having mostly text-based conversations with humans. Within this space, there are two main types of chatbots: (1) Button Bots and (2) Conversational chatbots. To learn more about chatbot types, read this more comprehensive guide – what is a chatbot?
