--- title: Excelling in Remote Customer Service for 2020 | GetJenny description: Joins an online discussion with Joonas Rinne and Mikko Rindell and learn how to build successful remote customer service teams for 2020. image: https://www.getjenny.com/hubfs/mikko%20rindell%20and%20joonas%20rinne%2c%20online%20event%20on-demand%20getjenny.png --- # Excelling in Remote Customer Service for 2020 ## ### Online Discussion With Joonas Rinne & Mikko Rindell Decentralized customer service operations bring a brand new set of challenges. How can you help your team succeed and deliver excellent customer service to your customers? Joonas manages a remote team of seven professionals who serve customers around the world. **Main Discussion Points:** - How has 2020 affected customer service operations? - What processes and technologies ensure smooth teamwork, even in remote customer service teams? - Joonas' priorities in Service, Support and Marketing for Q2, 2020. - Is a customer service chatbot the right move for a decentralized customer service team? - Reading Recommendations from Joonas. ![mikko rindell and joonas rinne, online event getjenny-04](https://www.getjenny.com/hs-fs/hubfs/mikko%20rindell%20and%20joonas%20rinne%2c%20online%20event%20getjenny-04.png?width=2169&name=mikko%20rindell%20and%20joonas%20rinne%2c%20online%20event%20getjenny-04.png) **Check this thoughtful discussion out!** The discussion took place and was recorded on April 16th, but you can still access the recording any time by filling in the form.    ### Access the Recording Now: ## Joonas Rinne – VP of Marketing at Casambi When Jonas joined Casambi Technologies as VP of Marketing in 2019, he already had ten years of experience with a range of technology companies and leading nordic brands in areas of Analytics & SEO, Digital Advertising, Marketing Automation, and Content Marketing.    ![Joonas Rinne GetJenny Online Discussion](https://www.getjenny.com/hubfs/Shifting%20towards%20remote%20product%20trainings%20Joonas%20Rinne%20Experience.png?noresize) ## Mikko Rindell – Marketing Director at GetJenny As Marketing Director of GetJenny, Mikko helps companies to improve customer and agent experience through customer service chatbots. One of his focus areas this spring has been showcasing the success stories of existing GetJenny customers.      ![Mikko Rindell How Teams Can Succeed in Remote Work Online Event-10](https://www.getjenny.com/hubfs/Mikko%20Rindell%20How%20Teams%20Can%20Succeed%20in%20Remote%20Work%20Online%20Event-10.png?noresize) [![GetJenny - A Customer Service Automation Company](https://www.getjenny.com/hubfs/GetJenny%20by%20LeadDesk/logo/GetJenny-by-leadDesk-vector.svg)](https://www.getjenny.com?hsLang=en) GetJenny develops JennyBot, a chatbot builder with a custom natural language processing engine (NLP). With JennyBot, you can easily build intelligent chatbots to improve customer experience, automating manual work in customer service, lead generation, HR and internal communications. ###### GET JENNY OY Business ID: 2562711-7 [LeadDesk's Privacy Notice](https://leaddesk.com/privacy-statement/) ###### CUSTOMER SUPPORT support.chatbot(a)leaddesk.com ###### CONTACT SALES chatbot(a)leaddesk.com ###### ADDRESS Urho Kekkosen katu 4-6 00100 Helsinki Finland