0:00 - Greeting 
0:30 - Speakers introduction
1:33 - Webinar agenda
2:11 - GetJenny brief introduction 
3:37 - Why to include a chatbot to your customer service team? 
6:50 - How can a chatbot help you in customer service? 
8:20 - Example of LocalTapiola reaching 87% of automation by using a chatbot 
9:40 - What to consider before your first chatbot implementation project? 
14:40 - Best practices for a chatbot project 
15:00 - Chatbot implementation timeline 
18:57 - Can you implement a chatbot even faster? 
19:23 - Is it important to have existing customer service data? 
22:58 - Who to involve in the chatbot implementation project? 
24:26 - How to communicate chatbot purpose to your colleagues? 
26:30 - What is a human-directed approach?
26:56 - What's after implementing your first chatbot? 

Audience questions: 

27:58 - What's an ideal bot whisperer background? 
29:44 - How many conversations can a chatbot have simultaneously? 
30:22 - What's the goal of AI in the context of Jenny platform? 
31:51 - What does it require to maintain the chatbot? 
33:45 - Does GetJenny have ownership of its customers' data? Does GetJenny have access to customers' data? 
34:35 - Can bot whisperers teach the bot using their mobile phones? 
35:09 - What's the typical amount of work per week to teach the bot? 

36:35 - Request a free demo and see Jenny platform in action.