Webinar timecodes:

00:00 - Greetings and speakers introduction
01:00 - Agenda of the webinar 
01:53 - GetJenny briefly
02:57 - GetJenny partners
04:04 - Context of a customer service chatbots
05:00 - Two major chatbot implementation approaches described
06:41 - Costs of implementing a chatbot 
11:40 - Returns of chatbots 
17:55 - Return on investment calculation - example 
22:25 - How to calculate returns of chatbots? 
25:18 - Cost VS Returns in a chatbot project - example 
28:00 - How to get started with your chatbot project? 

Audience questions:

30:50 - Revenue level was lower on the external vs internal graph. Why is that? 
32:20 - What kind of companies GetJenny works with? 
34:34 - How about getting rid of employees by using a chatbot? 

Interested in achieving ROI with your customer service chatbot?
Join us for a free demo call and see Jenny platform in action.