Pensions Chatbot Tyyne Saves a Customer Service Team One Week per Month
Increase in chat conversations
ETK website visitors are now more engaged, and the bot helps them to find answers in seconds.
Hours Saved per Month
The bot saves 37,4 hours of work per month, giving agents more time to solve complex customer issues.
Chat conversations fully automated
In 6 months, the bot was able to handle 54,1% of all chats automatically. And this number is growing!
“Our experience with GetJenny is already exceptional, even so early in our cooperation!"
In six months, customer service agents at ETK went from handling all visitor questions, to being involved in only 28% of conversations.