Based on our experience of working with customer service teams in both SMEs and enterprises we now want to provide you with an understanding of a successful chatbot project.  

In this webinar we will briefly cover the following topics:

  • Why to include a chatbot in your customer service team?
  • What a chatbot can and can't do to help you build a strong brand?
  • What to consider before the first chatbot project?
  • What are the best practices for a chatbot project management?
    • Project outline
    • Who to involve in the chatbot project?
    • What and how to communicate?
  • What is a human-directed approach and why it's the best way to implement a chatbot?
  • Audience questions.

Webinar time: On-demand.

Expertise provided by GetJenny Sales Director Ilkka Vertanen and Customer Success Manager Annu Karhu. Ilkka has proven track-record of improving customer experience through high-quality customer service chats & human-directed AI chatbots.



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