--- title: "Webinar: How to run a successful chatbot project?" description: Learn how to transform your customer service with a chatbot. Watch now for free! image: https://www.getjenny.com/hubfs/blog-images/Customer_service_chatbot_how_to_succeed.png --- # Webinar: How to run a successful chatbot project? ## Based on our experience of working with customer service teams in both SMEs and enterprises we now want to provide you with an understanding of a successful chatbot project.   ![GetJenny-customer-service-chatbots-3](https://www.getjenny.com/hubfs/GetJenny-customer-service-chatbots-3.png?noresize) **In this webinar we will briefly cover the following topics:** - Why to include a chatbot in your customer service team? - What a chatbot can and can't do to help you build a strong brand? - What to consider before the first chatbot project? - What are the best practices for a chatbot project management? - Project outline - Who to involve in the chatbot project? - What and how to communicate? - What is a human-directed approach and why it's the best way to implement a chatbot? - Audience questions. **Webinar time:** On-demand. Expertise provided by** GetJenny Sales Director Ilkka Vertanen **and** Customer Success Manager Annu Karhu. **Ilkka has proven track-record of improving customer experience through high-quality customer service chats & human-directed AI chatbots. ![chatbot_project_webinar copy](https://www.getjenny.com/hs-fs/hubfs/chatbot_project_webinar%20copy.png?width=783&name=chatbot_project_webinar%20copy.png)   ### Get access to this 40 min webinar: [![GetJenny - A Customer Service Automation Company](https://www.getjenny.com/hubfs/GetJenny%20by%20LeadDesk/logo/GetJenny-by-leadDesk-vector.svg)](https://www.getjenny.com?hsLang=en) GetJenny develops JennyBot, a chatbot builder with a custom natural language processing engine (NLP). With JennyBot, you can easily build intelligent chatbots to improve customer experience, automating manual work in customer service, lead generation, HR and internal communications. ###### GET JENNY OY Business ID: 2562711-7 [LeadDesk's Privacy Notice](https://leaddesk.com/privacy-statement/) ###### CUSTOMER SUPPORT support.chatbot(a)leaddesk.com ###### CONTACT SALES chatbot(a)leaddesk.com ###### ADDRESS Urho Kekkosen katu 4-6 00100 Helsinki Finland