Based on our experience of working with customer service teams in both SMEs and enterprises we now want to provide you with an understanding of a successful chatbot project.
In this webinar we will briefly cover the following topics:
- Why to include a chatbot in your customer service team?
- What a chatbot can and can't do to help you build a strong brand?
- What to consider before the first chatbot project?
- What are the best practices for a chatbot project management?
- Project outline
- Who to involve in the chatbot project?
- What and how to communicate?
- What is a human-directed approach and why it's the best way to implement a chatbot?
- Audience questions.
Webinar time: On-demand.
Expertise provided by GetJenny Sales Director Ilkka Vertanen and Customer Success Manager Annu Karhu. Ilkka has proven track-record of improving customer experience through high-quality customer service chats & human-directed AI chatbots.