--- title: AI AND CHATBOTS IN E-COMMERCE description: Chat support has proven to be a more effective alternative than phone support. Both beat traditional, face to face support operations in effectiveness and costs, but chat can be integrated with your existing CRM systems, beating even phone support. image: https://www.getjenny.com/hubfs/people-1209860_1920.jpg --- ![Anna Veselova](https://www.getjenny.com/hubfs/GetJenny2020/Team%20members%20-%20small%20sizes,%202020/Anna_Veselova%20getjenny.jpg) by Anna Veselova on September 05, 2018 # AI AND CHATBOTS IN E-COMMERCE The e-commerce industry has historically been one of the largest spenders on AI technology, according to the TCS Global Trends Study 2017. Companies in the e-commerce industry spent well over $500 million on research to develop and advance technology such as chatbots and virtual assistants. By integrating AI technology into their operations in 2017, businesses in the industry benefited from an average revenue increase of 17%, which was additionally matched by a 13% decrease in costs. With 51% of industry experts believing that finance, customer service, sales, and marketing stand to benefit the most from AI integration. It is clear, that efficient direct user interaction will be a pivotal advancement. The use of chatbots in the industry is guaranteed to increase the revenue of businesses in the commerce industry and increase customer loyalty, as more of their needs are met in an efficient and timely manner. [![Watch the webinar - How to run a successful chatbot project](https://no-cache.hubspot.com/cta/default/4040542/dad22829-fdfc-4055-9b99-69470cae0d74.png)](https://cta-redirect.hubspot.com/cta/redirect/4040542/dad22829-fdfc-4055-9b99-69470cae0d74) If you would like to learn more about the use of AI and chatbots in industries,  please read our [guide on AI and chatbots](https://www.getjenny.com/chatbotsinindustries). ![Anna Veselova](https://www.getjenny.com/hubfs/GetJenny2020/Team%20members%20-%20small%20sizes,%202020/Anna_Veselova%20getjenny.jpg) ###### [Anna Veselova](https://www.getjenny.com/blog/author/anna-veselova) Growth Marketing Manager @GetJenny ### Similar articles ![](https://www.getjenny.com/hubfs/best-tools-for-customer-support-2021_listing.jpg) ##### The Best Customer Service Tools in 2021: A Comprehensive Guide 100+ best customer service tools reviewed for you! Learn the benefits of each tool and decide the best fit for your organization, updated for 2021. [Read on](https://www.getjenny.com/blog/the-best-customer-service-tools-in-2020) ![](https://www.getjenny.com/hubfs/Partnership_in_Action_GetJenny_Featured_Image_listing.jpg) ##### Partnership in Action: Chatbots for the Pensions Industry Learn how GetJenny builds partnerships to bring chatbots to new industries. Riku Salminen shares his thoughts about how partnerships work for... [Read on](https://www.getjenny.com/blog/partnership-in-action-chatbots-for-the-pensions-industry) ![Live-chat-tips-for-customer-service](https://www.getjenny.com/hubfs/blog-images/Live-chat-tips-for-customer-service_listing.png) ##### 8 live chat service tips: how to deliver an amazing service? Great customer service is worth the effort. Here are 8 tips that help you to deliver amazing live chat service to your website visitors and turn them... [Read on](https://www.getjenny.com/blog/8-live-chat-service-tips-how-to-deliver-an-amazing-service) #### Get three content pieces our community found the most useful in 2021: [![GetJenny - A Customer Service Automation Company](https://www.getjenny.com/hubfs/GetJenny%20by%20LeadDesk/logo/GetJenny-by-leadDesk-vector.svg)](https://www.getjenny.com) GetJenny develops JennyBot, a chatbot builder with a custom natural language processing engine (NLP). With JennyBot, you can easily build intelligent chatbots to improve customer experience, automating manual work in customer service, lead generation, HR and internal communications. ###### GET JENNY OY Business ID: 2562711-7 [LeadDesk's Privacy Notice](https://leaddesk.com/privacy-statement/) ###### CUSTOMER SUPPORT support.chatbot(a)leaddesk.com ###### CONTACT SALES chatbot(a)leaddesk.com ###### ADDRESS Urho Kekkosen katu 4-6 00100 Helsinki Finland