GetJenny Blog Posts
Chatbot Case Studies for Media and Entertainment Companies
How can media and entertainment companies keep up with customers? Learn how chatbots help service teams stay on track and serve customers better.
Read the articleInfographic: Customer Experience in the Energy Sector
Key insights for customer experience in the Energy and Utilities sector in a handy one-sheet. Get the facts and numbers in one place.
Read more16 Real-Life Examples of Energy Companies Utilizing Industry Trends
How European Energy, Gas and Utility companies are utilizing industry trends to grow business in times of uncertainty? Let's take a look at the examples.
Read moreMust-Have AI Chatbot Features for Better Customer Experience
Are you considering an AI chatbot? This guide helps you ask the right questions to chatbot vendors about chatbot features when you compare options.
Read moreHow Chatbot Metrics Influence Customer Service Outcomes
Does your chatbot influence customer satisfaction? How about team capacity or agent satisfaction? Find the chatbot metrics affecting your customer service.
Read more7 Essential Marketing Trends for 2021
This article outlines the biggest marketing trends in 2021 and helps you pick the right trends to fulfil YOUR business goals.
Read moreBalancing Automated and Hands-On Tools for Customer Experience
As demand for digital services grows, need for automated solutions is clear, but it's essential to learn where to balance automation with human support.
Read moreCan Pop-Ups be Good for Customer Experience?
Are pop-ups good or bad? It depends. Learn a few ways to make pop-ups better for customer experience and to minimise use, while still achieving your CTRs.
Read more3.5 Ways to Make Great First Impressions Online
You have 0.05 seconds to make it or break it. Get the 3.5 CX tips to make a great first impression online and win over visitors on your website.
Read more4 Best Ways To Improve Customer Service Strategy with Chatbots
Improved customer service with AI chatbots helps businesses give customers more personalized experiences and boosts productivity in teams.
Read moreWhen Customer Service Chatbots Go Rogue: Turva's Story
Every company dreads it. Your customer service chatbot has gone rogue and it’s trending. This happened to Turva, and this is their story.
Read more8 live chat service tips: how to deliver an amazing service?
Great customer service is worth the effort. Here are 8 tips that help you to deliver amazing live chat service to your website visitors and turn them into clients!
Read moreChatbot for Slush: 68 percent automation on day one
GetJenny is setting up Slush’s official chatbot. The first day after going live was promising, as based on early data the chatbot was able to handle 68% of incoming messages on its own.
Read moreThank you Slush 2016!
As a Helsinki based company, there’s one event that’s arguably more important than Christmas every year – and that’s the Slush tech conference.
Read moreWhere do we go from here? Embracing the future of chatbots and messaging apps
Breakthroughs in AI is enabling intelligent service agents to communicate with humans through chat and voice, allowing a whole new way to interact with applications.
Read moreMore blog posts
7 Essential Marketing Trends for 2021
For many businesses 2020 was not the best year to test out new...
Read moreBalancing Automated and Hands-On Tools for Customer Experience
Let's get one thing sorted right off the bat: you need both online....
Read moreCan Pop-Ups be Good for Customer Experience?
There's a lot of hate for pop-ups.
A quick google search on whether...
Read more3.5 Ways to Make Great First Impressions Online
Tell me what you do. You have seven seconds.
Go.
Read more4 Best Ways To Improve Customer Service Strategy with Chatbots
To effectively reach your sales targets and revenue goals, you must...
Read moreWhen Customer Service Chatbots Go Rogue: Turva's Story
It’s the situation every company dreads. Your brand has gone rogue...
Read more8 live chat service tips: how to deliver an amazing service?
Amazing customer service is worth the effort. Brand loyalty is...
Read moreChatbot for Slush: 68 percent automation on day one
GetJenny is setting up Slush’s official chatbot. The first day after...
Read moreThank you Slush 2016!
As a Helsinki based company, there’s one event that’s arguably more...
Read more