GetJenny Blog Posts

Chatbot Case Studies for Media and Entertainment Companies

How can media and entertainment companies keep up with customers? Learn how chatbots help service teams stay on track and serve customers better.

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Infographic: Customer Experience in the Energy Sector

Key insights for customer experience in the Energy and Utilities sector in a handy one-sheet. Get the facts and numbers in one place.

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16 Real-Life Examples of Energy Companies Utilizing Industry Trends

How European Energy, Gas and Utility companies are utilizing industry trends to grow business in times of uncertainty? Let's take a look at the examples.

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Must-Have AI Chatbot Features for Better Customer Experience

Are you considering an AI chatbot? This guide helps you ask the right questions to chatbot vendors about chatbot features when you compare options.

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How Chatbot Metrics Influence Customer Service Outcomes

Does your chatbot influence customer satisfaction? How about team capacity or agent satisfaction? Find the chatbot metrics affecting your customer service.

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7 Essential Marketing Trends for 2021

This article outlines the biggest marketing trends in 2021 and helps you pick the right trends to fulfil YOUR business goals.

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Balancing Automated and Hands-On Tools for Customer Experience

As demand for digital services grows, need for automated solutions is clear, but it's essential to learn where to balance automation with human support.

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Can Pop-Ups be Good for Customer Experience?

Are pop-ups good or bad? It depends. Learn a few ways to make pop-ups better for customer experience and to minimise use, while still achieving your CTRs.

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3.5 Ways to Make Great First Impressions Online

You have 0.05 seconds to make it or break it. Get the 3.5 CX tips to make a great first impression online and win over visitors on your website.

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4 Best Ways To Improve Customer Service Strategy with Chatbots

Improved customer service with AI chatbots helps businesses give customers more personalized experiences and boosts productivity in teams.

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Build a solid Customer Experience Strategy with these 4 tips.

When Customer Service Chatbots Go Rogue: Turva's Story

Every company dreads it. Your customer service chatbot has gone rogue and it’s trending. This happened to Turva, and this is their story.

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When Customer Service Chatbots Go Rogue Turvas Story Featured Image

8 live chat service tips: how to deliver an amazing service?

Great customer service is worth the effort. Here are 8 tips that help you to deliver amazing live chat service to your website visitors and turn them into clients!

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Chatbot for Slush: 68 percent automation on day one

GetJenny is setting up Slush’s official chatbot. The first day after going live was promising, as based on early data the chatbot was able to handle 68% of incoming messages on its own.

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Thank you Slush 2016!

As a Helsinki based company, there’s one event that’s arguably more important than Christmas every year – and that’s the Slush tech conference.

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Slush-welcome_061216

Where do we go from here? Embracing the future of chatbots and messaging apps

Breakthroughs in AI is enabling intelligent service agents to communicate with humans through chat and voice, allowing a whole new way to interact with applications.

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More blog posts

7 Essential Marketing Trends for 2021

For many businesses 2020 was not the best year to test out new...

Read more
Balancing Automated and Hands-On Tools for Customer Experience

Let's get one thing sorted right off the bat: you need both online....

Read more
Can Pop-Ups be Good for Customer Experience?

There's a lot of hate for pop-ups.

A quick google search on whether...

Read more
3.5 Ways to Make Great First Impressions Online

Tell me what you do. You have seven seconds.

Go.

Now you have 0.05...

Read more
Build a solid Customer Experience Strategy with these 4 tips.
4 Best Ways To Improve Customer Service Strategy with Chatbots

To effectively reach your sales targets and revenue goals, you must...

Read more
When Customer Service Chatbots Go Rogue Turvas Story Featured Image
When Customer Service Chatbots Go Rogue: Turva's Story

It’s the situation every company dreads. Your brand has gone rogue...

Read more
Live-chat-tips-for-customer-service
8 live chat service tips: how to deliver an amazing service?

Amazing customer service is worth the effort. Brand loyalty is...

Read more
founder-stage-3-1
Chatbot for Slush: 68 percent automation on day one

GetJenny is setting up Slush’s official chatbot. The first day after...

Read more
Slush-welcome_061216
Thank you Slush 2016!

As a Helsinki based company, there’s one event that’s arguably more...

Read more
robot-507811_640_200416
Where do we go from here? Embracing the future of chatbots and messaging apps

Previous post here.

Technological and behavioral changes are...

Read more

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