GetJenny Blog Posts

4 Best Ways To Improve Customer Service Strategy with Chatbots

Improved customer service with AI chatbots helps businesses give customers more personalized experiences and boosts productivity in teams.

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Build a solid Customer Experience Strategy with these 4 tips.

4 Effective Ways To Build Trust in Your Customer Service Chatbot

A chatbot is the interactive front page of your front page. As the first touchpoint for a lot of your customers, you need to make sure it's a reliable and...

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The Best Customer Service Tools in 2020: A Comprehensive Guide

100+ best customer service tools reviewed for you! Learn the benefits of each tool and decide the best fit for your organization in 2020.

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Why Customer Service Chatbots Fail and How to Avoid It

Discover five strategies to adopt to ensure your chatbot succeeds at providing stellar service for your customers.

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What We Are Doing About COVID-19

We have a joint responsibility to make our global community safe. And we must all use our skills to the best of our ability to help out, every way we can.

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GetJenny Invests in US Market Research for Growth Potential

How GetJenny and the Global Access Program worked together to investigate the growth opportunities and potential to enter the lucrative US market

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Investing in US Market Research for Chatbot Growth Potential | GetJenny

Chatbots vs Live Chat: A Guide to Improving Customer Service

Chat significantly improves response and resolution times. Learn effective ways to bring chat solutions to customer service using chatbots and live chat.

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Chatbots vs. Live Chat: Learn how to quickly improve customer experience | GetJenny

GetJenny Sponsors Inner-City Basketball for Christmas

Alppila Basket is an inclusive basketball club for kids to learn and play basketball together regardless of their socio-economic background. This is the story of how GetJenny got involved.

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What do Customer Service Chatbots actually do?

Cut through the jargon and discover what customer service chatbots do, how to use them and how they boost brand integrity.

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What do customer service chatbots actually do Blog Post GetJenny Featured Image Light Logo

When Customer Service Chatbots Go Rogue: Turva's Story

Every company dreads it. Your customer service chatbot has gone rogue and it’s trending. This happened to Turva, and this is their story.

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When Customer Service Chatbots Go Rogue Turvas Story Featured Image

Partnership in Action: Chatbots for the Pensions Industry

Learn how GetJenny builds partnerships to bring chatbots to new industries. Riku Salminen shares his thoughts about how partnerships work for business.

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Chatbot Use Cases: 25 real-life examples

Learn how to amaze your customers with a chatbot: here are 25 great chatbot use cases that help you provide remarkable customer experience and grow business.

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chatbot-use-cases_getjenny

A guide to choosing the right customer support chatbot

In this article we guide you through the process of choosing the right customer support chatbot tool.

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choose-the-right-chatbot-platform

8 live chat service tips: how to deliver an amazing service?

Great customer service is worth the effort. Here are 8 tips that help you to deliver amazing live chat service to your website visitors and turn them into clients!

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Live-chat-tips-for-customer-service

Best live chat software for customer service in 2019

What live chat features your business needs in 2019? There are six essential features you should not forget about:

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Live_chat_software_getjenny_blog_post

Contact center software: the heart of a customer service organization

How to upgrade your customer service team with a contact center software, what tool to choose and how to compare options? An essential guide to the topic.

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contact_center_software_overview_getjenny

Humans and AI: The Ultimate Dream Team

A fresh data-driven overview on how AI augments the lives of humans from customer service and HR to the pharmaceutical industry.

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Humans_and_AI_GetJenny

Are you taking advantage of these customer service tools and technologies?

Customer service software landscape is rapidly evolving. We created a cornerstone resource to make sense of the technologies and tools out there.

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customer_service_tools_and_technologies

GetJenny hosts a group of senior citizens who are becoming AI mentors

GetJenny contributes to Finland's national AI strategy by providing free training for a group of senior citizens.

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Tekoälymentorit_and_GetJenny

Ethics of AI: Preserving and growing human purpose

As artificial intelligence and machine learning become a greater part of our daily lives, it’s becoming more and more important to consider the ethical implications of using AI.

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preserving_and_growing_human_purpose_with_AI

Customer Service Chatbot Project: How to succeed?

Learn how to succeed in a customer service chatbot project: we’ll go through all stages and components of customer service AI chatbot implementation from planning the project and discussing it with your service team to setting up the goals and measuring the results.

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Customer_service_chatbot_how_to_succeed

Fear of AI takeover: Why are we afraid of machines?

The robots are taking over – dystopian science fiction or distant reality? Human-directed AI chatbots are one example of human and machine cooperation.

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Can we combine human and artificial intelligence?

Artificial Intelligence isn’t out to replace us. AI processes and learns human knowledge before then being applied to augment humans’ jobs. That’s why we aim to combine human and artificial intelligence.

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Machine learning vs Human learning

GetJenny raises €2M to enhance the effectiveness of customer support teams with “human-directed” AI chatbots

GetJenny, a human-directed AI platform which allows companies to automate conversations and tasks with chatbots without programming, has raised €2M in seed funding to continue its expansion across the Nordics and the MENA region.

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Human-directed AI chatbot company GetJenny raises €2 million

Human-directed AI chatbot Jenny automates 2/3 of chat conversations at Slush

Jenny platform automated 2/3 of chat conversations during the Slush event week and transferred 32.4% of chat conversations to customer service agents. Learn more!

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Human-directed AI chatbot GetJenny automates chat conversations at Slush-2

AI AND CHATBOTS IN TRADE UNIONS

Chat support has proven to be a more effective alternative than phone support. Both beat traditional, face to face support operations in effectiveness and costs, but chat can be integrated with your existing CRM systems, beating even phone support.

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AI AND CHATBOTS IN SERVICE DESKS

Chat support has proven to be a more effective alternative than phone support. Both beat traditional, face to face support operations in effectiveness and costs, but chat can be integrated with your existing CRM systems, beating even phone support.

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AI AND CHATBOTS IN RETAIL

Chat support has proven to be a more effective alternative than phone support. Both beat traditional, face to face support operations in effectiveness and costs, but chat can be integrated with your existing CRM systems, beating even phone support.

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AI AND CHATBOTS IN INSURANCE

Chat support has proven to be a more effective alternative than phone support. Both beat traditional, face to face support operations in effectiveness and costs, but chat can be integrated with your existing CRM systems, beating even phone support.

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chatbots-in-insurance

AI AND CHATBOTS IN HOUSING

Chat support has proven to be a more effective alternative than phone support. Both beat traditional, face to face support operations in effectiveness and costs, but chat can be integrated with your existing CRM systems, beating even phone support.

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AI AND CHATBOTS IN HEALTHCARE

Chat support has proven to be a more effective alternative than phone support. Both beat traditional, face to face support operations in effectiveness and costs, but chat can be integrated with your existing CRM systems, beating even phone support.

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AI AND CHATBOTS IN GOVERNANCE

Chat support has proven to be a more effective alternative than phone support. Both beat traditional, face to face support operations in effectiveness and costs, but chat can be integrated with your existing CRM systems, beating even phone support.

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AI AND CHATBOTS IN FINANCE

Chat support has proven to be a more effective alternative than phone support. Both beat traditional, face to face support operations in effectiveness and costs, but chat can be integrated with your existing CRM systems, beating even phone support.

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AI AND CHATBOTS IN EVENTS

Chat support has proven to be a more effective alternative than phone support. Both beat traditional, face to face support operations in effectiveness and costs, but chat can be integrated with your existing CRM systems, beating even phone support.

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AI AND CHATBOTS IN ENERGY

Chat support has proven to be a more effective alternative than phone support. Both beat traditional, face to face support operations in effectiveness and costs, but chat can be integrated with your existing CRM systems, beating even phone support.

Read more

AI AND CHATBOTS IN CONSTRUCTION

Chat support has proven to be a more effective alternative than phone support. Both beat traditional, face to face support operations in effectiveness and costs, but chat can be integrated with your existing CRM systems, beating even phone support.

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AI AND CHATBOTS IN COMMERCE

Chat support has proven to be a more effective alternative than phone support. Both beat traditional, face to face support operations in effectiveness and costs, but chat can be integrated with your existing CRM systems, beating even phone support.

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AI AND CHATBOTS IN ACCOUNTING

AI and chatbots are transforming the accounting industry by automating the most labor-intensive tasks, reducing human errors and customer service efforts .

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GetJenny and Giosg

Chat support has proven to be a more effective alternative than phone support. Both beat traditional, face to face support operations in effectiveness and costs, but chat can be integrated with your existing CRM systems, beating even phone support.

Read more
getjenny-and-giosg

GetJenny and Zendesk

Chat support has proven to be a more effective alternative than phone support. Both beat traditional, face to face support operations in effectiveness and costs, but chat can be integrated with your existing CRM systems, beating even phone support.

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getjenny-and-zendesk

GetJenny and Slack

Chat support has proven to be a more effective alternative than phone support. Both beat traditional, face to face support operations in effectiveness and costs, but chat can be integrated with your existing CRM systems, beating even phone support.

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getjenny-and-slack

GetJenny and Skype

Chat support has proven to be a more effective alternative than phone support. Both beat traditional, face to face support operations in effectiveness and costs, but chat can be integrated with your existing CRM systems, beating even phone support.

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getjenny-and-skype

GETJENNY AND SALESFORCE

Chat support has proven to be a more effective alternative than phone support. Both beat traditional, face to face support operations in effectiveness and costs, but chat can be integrated with your existing CRM systems, beating even phone support.

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getjenny-and-salesforce

GETJENNY AND NINCHAT

Chat support has proven to be a more effective alternative than phone support. Both beat traditional, face to face support operations in effectiveness and costs, but chat can be integrated with your existing CRM systems, beating even phone support.

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GetJenny-and-Ninchat

GETJENNY AND GENESYS

Chat support has proven to be a more effective alternative than phone support. Both beat traditional, face to face support operations in effectiveness and costs, but chat can be integrated with your existing CRM systems, beating even phone support.

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getjenny-and-GENESYS

How a multinational insurance company automates over 60% of their customer service queries?

How a multinational insurance company automates over 60% of their customer service queries with the GetJenny chatbot: A case study.

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If_Emma001

Communication in modern computing – Mario Alemi, Lead Scientist GetJenny

The keyword in “Artificial Neural Network” (ANN) is network. ANN were introduced in the 1940’s, with the idea that simple mathematical functions, called perceptors at the time, when interconnected could do what computers are now starting to do –generalize concepts.

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Mario_Alemi_270418

Chatbot for Slush: 68 percent automation on day one

GetJenny is setting up Slush’s official chatbot. The first day after going live was promising, as based on early data the chatbot was able to handle 68% of incoming messages on its own.

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founder-stage-3-1

5 tips for how to succeed in a chatbot project

The successful cooperation between Insurance Company IF and GetJenny started in the end of 2016 when IF was looking for an agile and ambitious partner for their chatbot project.

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5-tips-how-to-succeed-in-a-chatbot-project

Some things to consider before committing to an enterprise bot

Enterprise deployment becomes very expensive because of the nature of virtual agents: they have to learn from an existing corpus that’s relevant to their purpose and then handle information.

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Chatbot_stockx_150817

Building a simple FAQ bot with Starchat

For small companies who are just dipping their toes into providing online support, you may have noticed that despite your best efforts at providing your customers with information, they come to your chat asking quite common questions

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FAQ_080817

The advantage of “Agent side bots”

There’s a less frequently talked about aspect of what advanced natural language processing technology allows us to do that will have a big impact on our daily lives. This is what we’re calling “Agent side bots”.

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Agent_side_bots_26717

Introducing starchat, an open source, scalable conversational engine for B2B applications

We’ve long been saying that the hype around chatbots might die down one day. People are discovering that not everything becomes instantly better if you wrap it under a conversational UI – some things are better handled with buttons.

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The-GUI-is-out-and-the-bots-are-in

LivePerson partners with Jenny for the Live Engage Bot platform

We are proud to announce to be a part of the select few AI companies helping LivePerson, the leading provider of cloud mobile and online business messaging solutions to run the world’s first enterprise level bot management platform.

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liveperson_3030517

On hype driven machine learning

Countless posts have been written lately on who and what you need to follow in order to navigate this landscape, and rightly so. It’s already enormous, and with any industry that’s just awakening, the boundaries are not yet clear and everything is really up in the air.

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MI_landscape_020317

This year in AI

2016 was the year that chatbots and AI got BIG. It was a busy year for all of us, with over 34,000 bots released for Facebook Messenger alone, and now we have a bit of clarity on whether it’s going to be a passing fad or the bots are here to stay.

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This-year-in-AI

The costs of great chat support

Chat support has proven to be a more effective alternative than phone support. Both beat traditional, face to face support operations in effectiveness and costs, but chat can be integrated with your existing CRM systems, beating even phone support.

Read more
cubefarm_131216

Thank you Slush 2016!

As a Helsinki based company, there’s one event that’s arguably more important than Christmas every year – and that’s the Slush tech conference.

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Slush-welcome_061216

Customer service through Messenger

Facebook’s ecosystem means the internet itself to a huge number of people. In short, to counter app bloat, they’re building systems to make sure that users can interact with web businesses through their platform.

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facebook-messenger-business_281116

The future of customer service – AI aided responses

By now many businesses have embraced the power of online chat support. The generation that grew up with the internet prefers it to any other form of communication, it’s fast and efficient, and the service providers are getting better and better at it.

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FAQ_080817

GetJenny wins #Redihack hackathon!

We are proud to announce that our team brought home the “cup” (and 5000€) from last week’s #Redihack hackathon. REDI will be a modern high-rise apartment building and shopping complex in Kalasatama, Helsinki.

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artificial_intelligence_in_customer_service

Where do we go from here? Embracing the future of chatbots and messaging apps

Breakthroughs in AI is enabling intelligent service agents to communicate with humans through chat and voice, allowing a whole new way to interact with applications.

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robot-507811_640_200416

The consumer wants convenience

We have already made passing mention of AI breakthroughs that have made the news. From an applicable business aspect, news was more thrilling in the recent months with how the big players are opening up their platforms to drive towards a chat-based, bot empowered future:

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iphone-1067982_640_180416

The new UI is that there is no UI

Usenet was one of the first solutions where individuals from all around the world could communicate with each other through the medium of the internet. Around the same time in 1979, the first online chat was developed as well, and similarly mobile technologies embraced text based messaging.

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photo-634069_640_150416

The GUI is out, and the bots are in

In the following series of blog posts we will explain how the recent developments in artificial intelligence and changing consumer behavior are driving a fundamental shift in how we interact with our devices.

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The-GUI-is-out-and-the-bots-are-in

We are now integrated into Genesys!

Today we are proud to announce that we have integrated with Genesys, and if you are an existing customer of theirs, you can now implement our conversational AI directly in your customer service chat.

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Chatbot_GetJenny_integration_to_genesys

More blog posts

Investing in US Market Research for Chatbot Growth Potential | GetJenny
GetJenny Invests in US Market Research for Growth Potential

Global expansion plays an important role for any startup ready to...

Read more
Chatbots vs. Live Chat: Learn how to quickly improve customer experience | GetJenny
Chatbots vs Live Chat: A Guide to Improving Customer Service

Introducing a chat window on your website is a no-brainer. It...

Read more
GetJenny Sponsors Inner-City Basketball for Christmas

Every child, everywhere, no matter their background, is entitled...

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What do customer service chatbots actually do Blog Post GetJenny Featured Image Light Logo
What do Customer Service Chatbots actually do?

Customer Service Chatbot use is growing exponentially. By 2020,...

Read more
When Customer Service Chatbots Go Rogue Turvas Story Featured Image
When Customer Service Chatbots Go Rogue: Turva's Story

It’s the situation every company dreads. Your brand has gone rogue...

Read more
Partnership in Action: Chatbots for the Pensions Industry

In growth companies, partnerships can be essential to business...

Read more
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Chatbot Use Cases: 25 real-life examples

There are many ways to upgrade communication between your company...

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A guide to choosing the right customer support chatbot

Customer support can run up to 60% of business expenses,...

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8 live chat service tips: how to deliver an amazing service?

Amazing customer service is worth the effort. Brand loyalty is...

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Best live chat software for customer service in 2019

Live chat has become the preferred channel for customers to...

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Contact center software: the heart of a customer service organization

Upgrading and developing a contact center infrastructure may seem...

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Humans and AI: The Ultimate Dream Team

As the lives of humans become increasingly interlinked with...

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Are you taking advantage of these customer service tools and technologies?

Customer-centered organizations are looking for different ways to...

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GetJenny hosts a group of senior citizens who are becoming AI mentors

GetJenny contributes to Finland's national AI strategy by...

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Ethics of AI: Preserving and growing human purpose

As artificial intelligence and machine learning become a greater...

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Customer Service Chatbot Project: How to succeed?

For some time ago we organized a webinar about running a...

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Fear of AI takeover: Why are we afraid of machines?

The robots are taking over – dystopian science fiction or distant...

Read more
Machine learning vs Human learning
Can we combine human and artificial intelligence?

Mankind’s insatiable thirst for greater intelligence and knowledge...

Read more
Human-directed AI chatbot company GetJenny raises €2 million
GetJenny raises €2M to enhance the effectiveness of customer support teams with “human-directed” AI chatbots

Today we published our seed funding round. In this blog article,...

Read more
Human-directed AI chatbot GetJenny automates chat conversations at Slush-2
Human-directed AI chatbot Jenny automates 2/3 of chat conversations at Slush

If you visited the world’s leading startup event Slush this year,...

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AI AND CHATBOTS IN TRADE UNIONS

Chatbot technology is linking employee right violations with the...

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AI AND CHATBOTS IN SERVICE DESKS

A recent analyst report from Juniper Research found that by 2022,...

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AI AND CHATBOTS IN RETAIL

Artificial intelligence simplifies finding and purchasing products...

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chatbots-in-insurance
AI AND CHATBOTS IN INSURANCE

Chatbots bring new standards of efficiency and customer...

Read more
AI AND CHATBOTS IN HOUSING

The business of the housing industry is online. Over 83% of buyers...

Read more
AI AND CHATBOTS IN HEALTHCARE

AI is used in many major areas of the medical field such as...

Read more
AI AND CHATBOTS IN GOVERNANCE

Chatbots and machine learning technologies are hurdling...

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AI AND CHATBOTS IN FINANCE

Today’s finance industry is racing to embrace artificial...

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AI AND CHATBOTS IN EVENTS

Although the adoption of AI in the event planning industry is...

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AI AND CHATBOTS IN ENERGY

Artificial intelligence offers a novel lifeline to an industry...

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AI AND CHATBOTS IN CONSTRUCTION

When it comes to AI, industrial manufacturing companies arrive...

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AI AND CHATBOTS IN COMMERCE

The commerce industry has historically been one of the largest...

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AI AND CHATBOTS IN ACCOUNTING

When was the last time you saw an article on AI in your Facebook...

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GetJenny and Giosg

Giosg founded in 2011 in Finland, is one of our early live chat...

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GetJenny and Zendesk

Through our collaboration with Zendesk we assist them in...

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GetJenny and Slack

We are proud to be one of the partners working with Slack to...

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GetJenny and Skype

One of our early integrations, Skype is a division of Microsoft...

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GETJENNY AND SALESFORCE

We are proud to be integrated into one of the world’s top customer...

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GETJENNY AND NINCHAT

We are pleased to partner with the 2015 Winners of European...

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GETJENNY AND GENESYS

We are integrated with Genesys, and if you are an existing...

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How a multinational insurance company automates over 60% of their customer service queries?

How a multinational insurance company automates over 60% of their...

Read more
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Communication in modern computing – Mario Alemi, Lead Scientist GetJenny

The keyword in “Artificial Neural Network” (ANN) is network. ANN...

Read more
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Chatbot for Slush: 68 percent automation on day one

GetJenny is setting up Slush’s official chatbot. The first day...

Read more
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5 tips for how to succeed in a chatbot project

The successful cooperation between Insurance Company IF and...

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Some things to consider before committing to an enterprise bot

Bot development costs range from under a thousand to above 100 000...

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Building a simple FAQ bot with Starchat

For small companies who are just dipping their toes into providing...

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The advantage of “Agent side bots”

There’s a less frequently talked about aspect of what advanced...

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Introducing starchat, an open source, scalable conversational engine for B2B applications

We’ve long been saying that the hype around chatbots might die...

Read more
liveperson_3030517
LivePerson partners with Jenny for the Live Engage Bot platform

We are proud to announce to be a part of the select few AI...

Read more
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On hype driven machine learning

This is the competitive landscape for machine learning

Countless...

Read more
This-year-in-AI
This year in AI

2016 was the year that chatbots and AI got BIG. It was a busy year...

Read more
cubefarm_131216
The costs of great chat support

 

A chatbot VS face-to-face VS phone support

Chat support has...

Read more
Slush-welcome_061216
Thank you Slush 2016!

As a Helsinki based company, there’s one event that’s arguably...

Read more
facebook-messenger-business_281116
Customer service through Messenger

Facebook’s ecosystem means the internet itself to a huge number of...

Read more
FAQ_080817
The future of customer service – AI aided responses

By now many businesses have embraced the power of online chat...

Read more
artificial_intelligence_in_customer_service
GetJenny wins #Redihack hackathon!

We are proud to announce that our team brought home the “cup” (and...

Read more
robot-507811_640_200416
Where do we go from here? Embracing the future of chatbots and messaging apps

 

Previous post here.

Technological and behavioral changes are...

Read more
iphone-1067982_640_180416
The consumer wants convenience

 

Previous post here.

We have already made passing mention of AI...

Read more
photo-634069_640_150416
The new UI is that there is no UI

 

Read the previous post here.

Usenet was one of the first...

Read more
The-GUI-is-out-and-the-bots-are-in
The GUI is out, and the bots are in

How will our interactions with machines change in 2016, and what...

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We are now integrated into Genesys!

At GetJenny, we understand that one of the biggest difficulties in...

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