GetJenny Blog Posts
Chatbot Case Studies for Media and Entertainment Companies
How can media and entertainment companies keep up with customers? Learn how chatbots help service teams stay on track and serve customers better.
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4 Things You Need to Know When Considering Chatbots
Ersin walks through the surprising opportunities potential chatbot customers miss in their chatbot project planning.
Read moreInfographic: Customer Experience in the Energy Sector
Key insights for customer experience in the Energy and Utilities sector in a handy one-sheet. Get the facts and numbers in one place.
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16 Real-Life Examples of Energy Companies Utilizing Industry Trends
How European Energy, Gas and Utility companies are utilizing industry trends to grow business in times of uncertainty? Let's take a look at the examples.
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How Chatbots Can Make Your Business Stand Out in a Saturated Market
Having problems standing out in the industry? Then chatbots could help! Here's why you should use chatbots to increase your bottom line.
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Must-Have AI Chatbot Features for Better Customer Experience
Are you considering an AI chatbot? This guide helps you ask the right questions to chatbot vendors about chatbot features when you compare options.
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How Chatbot Metrics Influence Customer Service Outcomes
Does your chatbot influence customer satisfaction? How about team capacity or agent satisfaction? Find the chatbot metrics affecting your customer service.
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Top Chatbot Case Studies and Their Real-Life Results
Learn how brands use chatbots in real life. This article on chatbot case studies outlines how businesses improve customer satisfaction daily with AI.
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7 Essential Marketing Trends for 2021
This article outlines the biggest marketing trends in 2021 and helps you pick the right trends to fulfil YOUR business goals.
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How to Reconnect with Customers Using AI Customer Service Chatbots
Customers want fast, comprehensive solutions. Learn from this in-depth article on how to reconnect customers using AI customer service chatbots.
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Balancing Automated and Hands-On Tools for Customer Experience
As demand for digital services grows, need for automated solutions is clear, but it's essential to learn where to balance automation with human support.
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Can Pop-Ups be Good for Customer Experience?
Are pop-ups good or bad? It depends. Learn a few ways to make pop-ups better for customer experience and to minimise use, while still achieving your CTRs.
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Why AI Needs Human Supervision: My Journey to GetJenny
Kimmo Valtonen's thoughts on the concerns of unsupervised AI and how his journey has brought him to GetJenny.
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3.5 Ways to Make Great First Impressions Online
You have 0.05 seconds to make it or break it. Get the 3.5 CX tips to make a great first impression online and win over visitors on your website.
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7 Growth Hacks to Use Chatbots for Customer Service
Retain customers and sustainably grow your brand with these 7 effective tips for using customer service chatbots.
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4 Best Ways To Improve Customer Service Strategy with Chatbots
Improved customer service with AI chatbots helps businesses give customers more personalized experiences and boosts productivity in teams.
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4 Effective Ways To Build Trust in Your Customer Service Chatbot
A chatbot is the interactive front page of your front page. As the first touchpoint for a lot of your customers, you need to make sure it's a reliable and...
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The Best Customer Service Tools in 2021: A Comprehensive Guide
100+ best customer service tools reviewed for you! Learn the benefits of each tool and decide the best fit for your organization, updated for 2021.
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Why Customer Service Chatbots Fail and How to Avoid It
Discover five strategies to adopt to ensure your chatbot succeeds at providing stellar service for your customers.
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What We Are Doing About COVID-19
We have a joint responsibility to make our global community safe. And we must all use our skills to the best of our ability to help out, every way we can.
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GetJenny Invests in US Market Research for Growth Potential
How GetJenny and the Global Access Program worked together to investigate the growth opportunities and potential to enter the lucrative US market
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Chatbots vs Live Chat: A Guide to Improving Customer Service
Chat significantly improves response and resolution times. Learn effective ways to bring chat solutions to customer service using chatbots and live chat.
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GetJenny Sponsors Inner-City Basketball for Christmas
Alppila Basket is an inclusive basketball club for kids to learn and play basketball together regardless of their socio-economic background. This is the story of how GetJenny got involved.
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What do Customer Service Chatbots actually do?
Cut through the jargon and discover what customer service chatbots do, how to use them and how they boost brand integrity.
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When Customer Service Chatbots Go Rogue: Turva's Story
Every company dreads it. Your customer service chatbot has gone rogue and it’s trending. This happened to Turva, and this is their story.
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Partnership in Action: Chatbots for the Pensions Industry
Learn how GetJenny builds partnerships to bring chatbots to new industries. Riku Salminen shares his thoughts about how partnerships work for business.
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Chatbot Use Cases: 25 real-life examples
Learn how to amaze your customers with a chatbot: here are 25 great chatbot use cases that help you provide remarkable customer experience and grow business.
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A guide to choosing the right customer support chatbot
In this article we guide you through the process of choosing the right customer support chatbot tool.
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8 live chat service tips: how to deliver an amazing service?
Great customer service is worth the effort. Here are 8 tips that help you to deliver amazing live chat service to your website visitors and turn them into clients!
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Best live chat software for customer service in 2019
What live chat features your business needs in 2019? There are six essential features you should not forget about:
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Contact center software: the heart of a customer service organization
How to upgrade your customer service team with a contact center software, what tool to choose and how to compare options? An essential guide to the topic.
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Humans and AI: The Ultimate Dream Team
A fresh data-driven overview on how AI augments the lives of humans from customer service and HR to the pharmaceutical industry.
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Are you taking advantage of these customer service tools and technologies?
Customer service software landscape is rapidly evolving. We created a cornerstone resource to make sense of the technologies and tools out there.
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GetJenny hosts a group of senior citizens who are becoming AI mentors
GetJenny contributes to Finland's national AI strategy by providing free training for a group of senior citizens.
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Ethics of AI: Preserving and growing human purpose
As artificial intelligence and machine learning become a greater part of our daily lives, it’s becoming more and more important to consider the ethical implications of using AI.
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Customer Service Chatbot Project: How to succeed?
Learn how to succeed in a customer service chatbot project: we’ll go through all stages and components of customer service AI chatbot implementation from planning the project and discussing it with your service team to setting up the goals and measuring the results.
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Fear of AI takeover: Why are we afraid of machines?
The robots are taking over – dystopian science fiction or distant reality? Human-directed AI chatbots are one example of human and machine cooperation.
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Can we combine human and artificial intelligence?
Artificial Intelligence isn’t out to replace us. AI processes and learns human knowledge before then being applied to augment humans’ jobs. That’s why we aim to combine human and artificial intelligence.
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GetJenny raises €2M to enhance the effectiveness of customer support teams with “human-directed” AI chatbots
GetJenny, a human-directed AI platform which allows companies to automate conversations and tasks with chatbots without programming, has raised €2M in seed funding to continue its expansion across the Nordics and the MENA region.
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Human-directed AI chatbot Jenny automates 2/3 of chat conversations at Slush
Jenny platform automated 2/3 of chat conversations during the Slush event week and transferred 32.4% of chat conversations to customer service agents. Learn more!
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AI AND CHATBOTS IN TRADE UNIONS
Chat support has proven to be a more effective alternative than phone support. Both beat traditional, face to face support operations in effectiveness and costs, but chat can be integrated with your existing CRM systems, beating even phone support.
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AI AND CHATBOTS IN SERVICE DESKS
Chat support has proven to be a more effective alternative than phone support. Both beat traditional, face to face support operations in effectiveness and costs, but chat can be integrated with your existing CRM systems, beating even phone support.
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AI AND CHATBOTS IN RETAIL
Chat support has proven to be a more effective alternative than phone support. Both beat traditional, face to face support operations in effectiveness and costs, but chat can be integrated with your existing CRM systems, beating even phone support.
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AI AND CHATBOTS IN INSURANCE
Chat support has proven to be a more effective alternative than phone support. Both beat traditional, face to face support operations in effectiveness and costs, but chat can be integrated with your existing CRM systems, beating even phone support.
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AI AND CHATBOTS IN HOUSING
Chat support has proven to be a more effective alternative than phone support. Both beat traditional, face to face support operations in effectiveness and costs, but chat can be integrated with your existing CRM systems, beating even phone support.
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AI AND CHATBOTS IN HEALTHCARE
Chat support has proven to be a more effective alternative than phone support. Both beat traditional, face to face support operations in effectiveness and costs, but chat can be integrated with your existing CRM systems, beating even phone support.
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AI AND CHATBOTS IN GOVERNANCE
Chat support has proven to be a more effective alternative than phone support. Both beat traditional, face to face support operations in effectiveness and costs, but chat can be integrated with your existing CRM systems, beating even phone support.
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AI AND CHATBOTS IN FINANCE
Chat support has proven to be a more effective alternative than phone support. Both beat traditional, face to face support operations in effectiveness and costs, but chat can be integrated with your existing CRM systems, beating even phone support.
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AI AND CHATBOTS IN EVENTS
Chat support has proven to be a more effective alternative than phone support. Both beat traditional, face to face support operations in effectiveness and costs, but chat can be integrated with your existing CRM systems, beating even phone support.
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AI AND CHATBOTS IN ENERGY
AI chatbots help energy companies connect with environmentally conscious consumers and provide automated service, saving hours for customer service teams.
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AI AND CHATBOTS IN CONSTRUCTION
Chat support has proven to be a more effective alternative than phone support. Both beat traditional, face to face support operations in effectiveness and costs, but chat can be integrated with your existing CRM systems, beating even phone support.
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AI AND CHATBOTS IN E-COMMERCE
Chat support has proven to be a more effective alternative than phone support. Both beat traditional, face to face support operations in effectiveness and costs, but chat can be integrated with your existing CRM systems, beating even phone support.
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AI AND CHATBOTS IN ACCOUNTING
AI and chatbots are transforming the accounting industry by automating the most labor-intensive tasks, reducing human errors and customer service efforts .
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GetJenny and Giosg
Chat support has proven to be a more effective alternative than phone support. Both beat traditional, face to face support operations in effectiveness and costs, but chat can be integrated with your existing CRM systems, beating even phone support.
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GetJenny and Zendesk
Chat support has proven to be a more effective alternative than phone support. Both beat traditional, face to face support operations in effectiveness and costs, but chat can be integrated with your existing CRM systems, beating even phone support.
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GetJenny and Slack
Chat support has proven to be a more effective alternative than phone support. Both beat traditional, face to face support operations in effectiveness and costs, but chat can be integrated with your existing CRM systems, beating even phone support.
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GetJenny and Skype
Chat support has proven to be a more effective alternative than phone support. Both beat traditional, face to face support operations in effectiveness and costs, but chat can be integrated with your existing CRM systems, beating even phone support.
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GETJENNY AND SALESFORCE
Chat support has proven to be a more effective alternative than phone support. Both beat traditional, face to face support operations in effectiveness and costs, but chat can be integrated with your existing CRM systems, beating even phone support.
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GETJENNY AND NINCHAT
Chat support has proven to be a more effective alternative than phone support. Both beat traditional, face to face support operations in effectiveness and costs, but chat can be integrated with your existing CRM systems, beating even phone support.
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GETJENNY AND GENESYS
Chat support has proven to be a more effective alternative than phone support. Both beat traditional, face to face support operations in effectiveness and costs, but chat can be integrated with your existing CRM systems, beating even phone support.
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How a multinational insurance company automates over 60% of their customer service queries?
How a multinational insurance company automates over 60% of their customer service queries with the GetJenny chatbot: A case study.
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Communication in modern computing – Mario Alemi, Lead Scientist GetJenny
The keyword in “Artificial Neural Network” (ANN) is network. ANN were introduced in the 1940’s, with the idea that simple mathematical functions, called perceptors at the time, when interconnected could do what computers are now starting to do –generalize concepts.
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Chatbot for Slush: 68 percent automation on day one
GetJenny is setting up Slush’s official chatbot. The first day after going live was promising, as based on early data the chatbot was able to handle 68% of incoming messages on its own.
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5 tips for how to succeed in a chatbot project
The successful cooperation between Insurance Company IF and GetJenny started in the end of 2016 when IF was looking for an agile and ambitious partner for their chatbot project.
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Some things to consider before committing to an enterprise bot
Enterprise deployment becomes very expensive because of the nature of virtual agents: they have to learn from an existing corpus that’s relevant to their purpose and then handle information.
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Building a simple FAQ bot with Starchat
For small companies who are just dipping their toes into providing online support, you may have noticed that despite your best efforts at providing your customers with information, they come to your chat asking quite common questions
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The advantage of “Agent side bots”
There’s a less frequently talked about aspect of what advanced natural language processing technology allows us to do that will have a big impact on our daily lives. This is what we’re calling “Agent side bots”.
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Introducing starchat, an open source, scalable conversational engine for B2B applications
We’ve long been saying that the hype around chatbots might die down one day. People are discovering that not everything becomes instantly better if you wrap it under a conversational UI – some things are better handled with buttons.
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LivePerson partners with Jenny for the Live Engage Bot platform
We are proud to announce to be a part of the select few AI companies helping LivePerson, the leading provider of cloud mobile and online business messaging solutions to run the world’s first enterprise level bot management platform.
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On hype driven machine learning
Countless posts have been written lately on who and what you need to follow in order to navigate this landscape, and rightly so. It’s already enormous, and with any industry that’s just awakening, the boundaries are not yet clear and everything is really up in the air.
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This year in AI
2016 was the year that chatbots and AI got BIG. It was a busy year for all of us, with over 34,000 bots released for Facebook Messenger alone, and now we have a bit of clarity on whether it’s going to be a passing fad or the bots are here to stay.
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The costs of great chat support
Chat support has proven to be a more effective alternative than phone support. Both beat traditional, face to face support operations in effectiveness and costs, but chat can be integrated with your existing CRM systems, beating even phone support.
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Thank you Slush 2016!
As a Helsinki based company, there’s one event that’s arguably more important than Christmas every year – and that’s the Slush tech conference.
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Customer service through Messenger
Facebook’s ecosystem means the internet itself to a huge number of people. In short, to counter app bloat, they’re building systems to make sure that users can interact with web businesses through their platform.
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The future of customer service – AI aided responses
By now many businesses have embraced the power of online chat support. The generation that grew up with the internet prefers it to any other form of communication, it’s fast and efficient, and the service providers are getting better and better at it.
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GetJenny wins #Redihack hackathon!
We are proud to announce that our team brought home the “cup” (and 5000€) from last week’s #Redihack hackathon. REDI will be a modern high-rise apartment building and shopping complex in Kalasatama, Helsinki.
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Where do we go from here? Embracing the future of chatbots and messaging apps
Breakthroughs in AI is enabling intelligent service agents to communicate with humans through chat and voice, allowing a whole new way to interact with applications.
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The consumer wants convenience
We have already made passing mention of AI breakthroughs that have made the news. From an applicable business aspect, news was more thrilling in the recent months with how the big players are opening up their platforms to drive towards a chat-based, bot empowered future:
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The new UI is that there is no UI
Usenet was one of the first solutions where individuals from all around the world could communicate with each other through the medium of the internet. Around the same time in 1979, the first online chat was developed as well, and similarly mobile technologies embraced text based messaging.
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The GUI is out, and the bots are in
In the following series of blog posts we will explain how the recent developments in artificial intelligence and changing consumer behavior are driving a fundamental shift in how we interact with our devices.
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We are now integrated into Genesys!
Today we are proud to announce that we have integrated with Genesys, and if you are an existing customer of theirs, you can now implement our conversational AI directly in your customer service chat.
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More blog posts
Must-Have AI Chatbot Features for Better Customer Experience
So you've decided to improve your customer service with AI chatbots?
Read more
How Chatbot Metrics Influence Customer Service Outcomes
If you get a chatbot on your website, how will it affect your overall...
Read more
7 Essential Marketing Trends for 2021
For many businesses 2020 was not the best year to test out new...
Read more
How to Reconnect with Customers Using AI Customer Service Chatbots
To have a successful business, you need customers. And for your...
Read more
Balancing Automated and Hands-On Tools for Customer Experience
Let's get one thing sorted right off the bat: you need both online....
Read more
Can Pop-Ups be Good for Customer Experience?
There's a lot of hate for pop-ups.
A quick google search on whether...
Read more
Why AI Needs Human Supervision: My Journey to GetJenny
Joining a new company is always exciting. Doubly so when you join a...
Read more
3.5 Ways to Make Great First Impressions Online
Tell me what you do. You have seven seconds.
Go.
Read more
7 Growth Hacks to Use Chatbots for Customer Service
When people talk about growth hacking, many of us think about...
Read more
4 Best Ways To Improve Customer Service Strategy with Chatbots
To effectively reach your sales targets and revenue goals, you must...
Read more
4 Effective Ways To Build Trust in Your Customer Service Chatbot
Chatbots create a win-win situation for both your business and your...
Read more
The Best Customer Service Tools in 2021: A Comprehensive Guide
If you’ve been in business for a while, you have seen the evolution...
Read more
Why Customer Service Chatbots Fail and How to Avoid It
The easiest way to keep your customers happy is to provide them with...
Read more
GetJenny Invests in US Market Research for Growth Potential
Global expansion plays an important role for any startup ready to...
Read more
Chatbots vs Live Chat: A Guide to Improving Customer Service
Introducing a chat window on your website is a no-brainer. It...
Read more
GetJenny Sponsors Inner-City Basketball for Christmas
Every child, everywhere, no matter their background, is entitled to a...
Read more
What do Customer Service Chatbots actually do?
Customer Service Chatbot use is growing exponentially. By 2020, 85%...
Read more
When Customer Service Chatbots Go Rogue: Turva's Story
It’s the situation every company dreads. Your brand has gone rogue...
Read more
Partnership in Action: Chatbots for the Pensions Industry
In growth companies, partnerships can be essential to business...
Read more
Chatbot Use Cases: 25 real-life examples
There are many ways to upgrade communication between your company and...
Read more
8 live chat service tips: how to deliver an amazing service?
Amazing customer service is worth the effort. Brand loyalty is...
Read more
Best live chat software for customer service in 2019
Live chat has become the preferred channel for customers to...
Read more
Contact center software: the heart of a customer service organization
Upgrading and developing a contact center infrastructure may seem too...
Read more
Humans and AI: The Ultimate Dream Team
As the lives of humans become increasingly interlinked with...
Read more
Are you taking advantage of these customer service tools and technologies?
Customer-centered organizations are looking for different ways to...
Read more
GetJenny hosts a group of senior citizens who are becoming AI mentors
GetJenny contributes to Finland's national AI strategy by providing...
Read more
Ethics of AI: Preserving and growing human purpose
As artificial intelligence and machine learning become a greater part...
Read more
Customer Service Chatbot Project: How to succeed?
For some time ago we organized a webinar about running a successful...
Read more
Fear of AI takeover: Why are we afraid of machines?
The robots are taking over – dystopian science fiction or distant...
Read more
Can we combine human and artificial intelligence?
Mankind’s insatiable thirst for greater intelligence and knowledge...
Read more
GetJenny raises €2M to enhance the effectiveness of customer support teams with “human-directed” AI chatbots
Today we published our seed funding round. In this blog article, you...
Read more
Human-directed AI chatbot Jenny automates 2/3 of chat conversations at Slush
If you visited the world’s leading startup event Slush this year, you...
Read more
AI AND CHATBOTS IN TRADE UNIONS
Chatbot technology is linking employee right violations with the...
Read more
AI AND CHATBOTS IN SERVICE DESKS
A recent analyst report from Juniper Research found that by 2022,...
Read more
AI AND CHATBOTS IN RETAIL
Artificial intelligence simplifies finding and purchasing products in...
Read more
AI AND CHATBOTS IN INSURANCE
Chatbots bring new standards of efficiency and customer satisfaction...
Read more
AI AND CHATBOTS IN HOUSING
The business of the housing industry is online. Over 83% of buyers or...
Read more
AI AND CHATBOTS IN HEALTHCARE
AI is used in many major areas of the medical field such as detection...
Read more
AI AND CHATBOTS IN GOVERNANCE
Chatbots and machine learning technologies are hurdling governmental...
Read more
AI AND CHATBOTS IN EVENTS
Although the adoption of AI in the event planning industry is slower...
Read more
AI AND CHATBOTS IN ENERGY
Artificial intelligence offers a novel lifeline to an industry that...
Read more
AI AND CHATBOTS IN CONSTRUCTION
When it comes to AI, industrial manufacturing companies arrive late...
Read more
AI AND CHATBOTS IN E-COMMERCE
The e-commerce industry has historically been one of the largest...
Read more
AI AND CHATBOTS IN ACCOUNTING
When was the last time you saw an article on AI in your Facebook...
Read more
GetJenny and Zendesk
Through our collaboration with Zendesk we assist them in delivering a...
Read more
GetJenny and Slack
We are proud to be one of the partners working with Slack to automate...
Read more
GetJenny and Skype
One of our early integrations, Skype is a division of Microsoft Corp....
Read more
GETJENNY AND SALESFORCE
We are proud to be integrated into one of the world’s top customer...
Read more
GETJENNY AND GENESYS
We are integrated with Genesys, and if you are an existing customer...
Read more
How a multinational insurance company automates over 60% of their customer service queries?
How a multinational insurance company automates over 60% of their...
Read more
Communication in modern computing – Mario Alemi, Lead Scientist GetJenny
The keyword in “Artificial Neural Network” (ANN) is network. ANN were...
Read more
Chatbot for Slush: 68 percent automation on day one
GetJenny is setting up Slush’s official chatbot. The first day after...
Read more
5 tips for how to succeed in a chatbot project
The successful cooperation between Insurance Company IF and GetJenny...
Read more
Some things to consider before committing to an enterprise bot
Bot development costs range from under a thousand to above 100 000...
Read more
Building a simple FAQ bot with Starchat
Updated 13 October 2020
This article is about StarChat, the...
Read more
The advantage of “Agent side bots”
There’s a less frequently talked about aspect of what advanced...
Read more
Introducing starchat, an open source, scalable conversational engine for B2B applications
We’ve long been saying that the hype around chatbots might die down...
Read more
LivePerson partners with Jenny for the Live Engage Bot platform
We are proud to announce to be a part of the select few AI companies...
Read more
On hype driven machine learning
This is the competitive landscape for machine learning
Countless...
Read more
The costs of great chat support
A chatbot VS face-to-face VS phone support
Chat support has proven...
Read more
Thank you Slush 2016!
As a Helsinki based company, there’s one event that’s arguably more...
Read more
Customer service through Messenger
Facebook’s ecosystem means the internet itself to a huge number of...
Read more
The future of customer service – AI aided responses
By now many businesses have embraced the power of online chat...
Read more
GetJenny wins #Redihack hackathon!
We are proud to announce that our team brought home the “cup” (and...
Read more
Where do we go from here? Embracing the future of chatbots and messaging apps
Technological and behavioral changes are...
Read more
The GUI is out, and the bots are in
How will our interactions with machines change in 2016, and what this...
Read more
We are now integrated into Genesys!
At GetJenny, we understand that one of the biggest difficulties in...
Read more