GetJenny Blog Posts

What do Customer Service Chatbots actually do?

Cut through the jargon and discover what customer service chatbots do, how to use them and how they boost brand integrity.

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When Customer Service Chatbots Go Rogue: Turva's Story

Every company dreads it. Your customer service chatbot has gone rogue and it’s trending. This happened to Turva, and this is their story.

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Partnership in Action: Chatbots for the Pensions Industry

Learn how GetJenny builds partnerships to bring chatbots to new industries. Riku Salminen shares his thoughts about how partnerships work for business.

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Chatbot Use Cases: 25 real-life examples

Learn how to amaze your customers with a chatbot: here are 25 great chatbot use cases that help you provide remarkable customer experience and grow business.

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A guide to choosing the right customer support chatbot

In this article we guide you through the process of choosing the right customer support chatbot tool.

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8 live chat service tips: how to deliver an amazing service?

Great customer service is worth the effort. Here are 8 tips that help you to deliver amazing live chat service to your website visitors and turn them into clients!

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Best live chat software for customer service in 2019

What live chat features your business needs in 2019? There are six essential features you should not forget about:

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Contact center software: the heart of a customer service organization

How to upgrade your customer service team with a contact center software, what tool to choose and how to compare options? An essential guide to the topic.

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Humans and AI: The Ultimate Dream Team

A fresh data-driven overview on how AI augments the lives of humans from customer service and HR to the pharmaceutical industry.

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Are you taking advantage of these customer service tools and technologies?

Customer service software landscape is rapidly evolving. We created a cornerstone resource to make sense of the technologies and tools out there.

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GetJenny hosts a group of senior citizens who are becoming AI mentors

GetJenny contributes to Finland's national AI strategy by providing free training for a group of senior citizens.

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Ethics of AI: Preserving and growing human purpose

As artificial intelligence and machine learning become a greater part of our daily lives, it’s becoming more and more important to consider the ethical implications of using AI.

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Customer Service Chatbot Project: How to succeed?

Learn how to succeed in a customer service chatbot project: we’ll go through all stages and components of customer service AI chatbot implementation from planning the project and discussing it with your service team to setting up the goals and measuring the results.

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Fear of AI takeover: Why are we afraid of machines?

The robots are taking over – dystopian science fiction or distant reality? Human-directed AI chatbots are one example of human and machine cooperation.

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Can we combine human and artificial intelligence?

Artificial Intelligence isn’t out to replace us. AI processes and learns human knowledge before then being applied to augment humans’ jobs. That’s why we aim to combine human and artificial intelligence.

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Machine learning vs Human learning

More blog posts

Live-chat-tips-for-customer-service
8 live chat service tips: how to deliver an amazing service?

Amazing customer service is worth the effort. Brand loyalty is...

Read more
Live_chat_software_getjenny_blog_post
Best live chat software for customer service in 2019

Live chat has become the preferred channel for customers to...

Read more
contact_center_software_overview_getjenny
Contact center software: the heart of a customer service organization

Upgrading and developing a contact center infrastructure may seem...

Read more
Humans_and_AI_GetJenny
Humans and AI: The Ultimate Dream Team

As the lives of humans become increasingly interlinked with...

Read more
customer_service_tools_and_technologies
Are you taking advantage of these customer service tools and technologies?

Customer-centered organizations are looking for different ways to...

Read more
Tekoälymentorit_and_GetJenny
GetJenny hosts a group of senior citizens who are becoming AI mentors

GetJenny contributes to Finland's national AI strategy by...

Read more
preserving_and_growing_human_purpose_with_AI
Ethics of AI: Preserving and growing human purpose

As artificial intelligence and machine learning become a greater...

Read more
Customer_service_chatbot_how_to_succeed
Customer Service Chatbot Project: How to succeed?

For some time ago we organized a webinar about running a...

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Fear of AI takeover: Why are we afraid of machines?

The robots are taking over – dystopian science fiction or distant...

Read more
Machine learning vs Human learning
Can we combine human and artificial intelligence?

Mankind’s insatiable thirst for greater intelligence and knowledge...

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