GetJenny Blog Posts

Must-Have AI Chatbot Features for Better Customer Experience

Are you considering an AI chatbot? This guide helps you ask the right questions to chatbot vendors about chatbot features when you compare options.

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How Chatbot Metrics Influence Customer Service Outcomes

Does your chatbot influence customer satisfaction? How about team capacity or agent satisfaction? Find the chatbot metrics affecting your customer service.

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Top Chatbot Case Studies and Their Real-Life Results

Learn how brands use chatbots in real life. This article on chatbot case studies outlines how businesses improve customer satisfaction daily with AI.

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Balancing Automated and Hands-On Tools for Customer Experience

As demand for digital services grows, need for automated solutions is clear, but it's essential to learn where to balance automation with human support.

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Can Pop-Ups be Good for Customer Experience?

Are pop-ups good or bad? It depends. Learn a few ways to make pop-ups better for customer experience and to minimise use, while still achieving your CTRs.

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3.5 Ways to Make Great First Impressions Online

You have 0.05 seconds to make it or break it. Get the 3.5 CX tips to make a great first impression online and win over visitors on your website.

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Chatbots vs Live Chat: A Guide to Improving Customer Service

Chat significantly improves response and resolution times. Learn effective ways to bring chat solutions to customer service using chatbots and live chat.

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Chatbots vs. Live Chat: Learn how to quickly improve customer experience | GetJenny

GetJenny Sponsors Inner-City Basketball for Christmas

Alppila Basket is an inclusive basketball club for kids to learn and play basketball together regardless of their socio-economic background. This is the story of how GetJenny got involved.

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What do Customer Service Chatbots actually do?

Cut through the jargon and discover what customer service chatbots do, how to use them and how they boost brand integrity.

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When Customer Service Chatbots Go Rogue: Turva's Story

Every company dreads it. Your customer service chatbot has gone rogue and it’s trending. This happened to Turva, and this is their story.

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When Customer Service Chatbots Go Rogue Turvas Story Featured Image

More blog posts

3.5 Ways to Make Great First Impressions Online

Tell me what you do. You have seven seconds.

Go.

Now you have 0.05...

Read more
Chatbots vs. Live Chat: Learn how to quickly improve customer experience | GetJenny
Chatbots vs Live Chat: A Guide to Improving Customer Service

Introducing a chat window on your website is a no-brainer. It...

Read more
GetJenny Sponsors Inner-City Basketball for Christmas

Every child, everywhere, no matter their background, is entitled...

Read more
What do customer service chatbots actually do Blog Post GetJenny Featured Image Light Logo
What do Customer Service Chatbots actually do?

Customer Service Chatbot use is growing exponentially. By 2020,...

Read more
When Customer Service Chatbots Go Rogue Turvas Story Featured Image
When Customer Service Chatbots Go Rogue: Turva's Story

It’s the situation every company dreads. Your brand has gone rogue...

Read more

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