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Chatbots Customer service

What do Customer Service Chatbots actually do?

Customer Service Chatbot use is growing exponentially. By 2020, 85% of customer interactions will be handled by software. Why?

Chatbots Customer experience Customer service

When Customer Service Chatbots Go Rogue: Turva's Story

It’s the situation every company dreads. Your brand has gone rogue and it’s trending. When this happened to Turva, their training kicked in. This is t...