--- title: GetJenny Blog | Colm Ó Searcóid description: "Champions the importance of amazing customer experiences and loves building meaningful interactions between customers and companies. Colm has no favourite movie, because \"it depends on the genre\", and is experimenting with growing his own food." --- # GetJenny Blog Posts # Chatbot Case Studies for Media and Entertainment Companies ## How can media and entertainment companies keep up with customers? Learn how chatbots help service teams stay on track and serve customers better. [Read the article](https://www.getjenny.com/blog/chatbot-case-studies-for-media-and-entertainment-companies) ![](https://www.getjenny.com/hubfs/blog-images/Chatbot%20Case%20Studies%20for%20Media%20Entertainment%20GetJenny%20Featured_listing.jpg) ![](https://www.getjenny.com/hubfs/blog-images/Customer%20Experience%20in%20the%20Energy%20Sector%20Infographic%20GetJenny%20Featured_listing.jpg) ## Infographic: Customer Experience in the Energy Sector Key insights for customer experience in the Energy and Utilities sector in a handy one-sheet. Get the facts and numbers in one place. [Read more](https://www.getjenny.com/blog/infographic-customer-experience-energy) #### Must-Have AI Chatbot Features for Better Customer Experience Are you considering an AI chatbot? This guide helps you ask the right questions to chatbot vendors about chatbot features when you compare options. [Read more](https://www.getjenny.com/blog/ai-chatbot-features) ![](https://www.getjenny.com/hubfs/blog-images/AI%20Chatbot%20Features%20for%20Better%20CX%20GetJenny%20Featured_listing.jpg) #### How Chatbot Metrics Influence Customer Service Outcomes Does your chatbot influence customer satisfaction? How about team capacity or agent satisfaction? Find the chatbot metrics affecting your customer service. [Read more](https://www.getjenny.com/blog/how-chatbot-metrics-affect-customer-service) ![](https://www.getjenny.com/hubfs/blog-images/How%20Chatbot%20Metrics%20Influence%20Customer%20Service%20Outcomes%20GetJenny%20Featured_listing.jpg) #### Top Chatbot Case Studies and Their Real-Life Results Learn how brands use chatbots in real life. This article on chatbot case studies outlines how businesses improve customer satisfaction daily with AI. [Read more](https://www.getjenny.com/blog/chatbot-case-studies-and-real-life-results) ![](https://www.getjenny.com/hubfs/blog-images/Chatbot%20Case%20Studies%20and%20Real%20Life%20Results%20GetJenny%20Featured_listing.jpg) #### Balancing Automated and Hands-On Tools for Customer Experience As demand for digital services grows, need for automated solutions is clear, but it's essential to learn where to balance automation with human support. [Read more](https://www.getjenny.com/blog/automated-vs-hands-on-tools-customer-experience) ![](https://www.getjenny.com/hubfs/blog-images/Balancing%20Automated%20and%20Hands-On%20Tools%20for%20Customer%20Experience%20GetJenny%20Featured_listing.jpg) #### Can Pop-Ups be Good for Customer Experience? Are pop-ups good or bad? It depends. Learn a few ways to make pop-ups better for customer experience and to minimise use, while still achieving your CTRs. [Read more](https://www.getjenny.com/blog/can-pop-ups-be-good-for-customer-experience) ![](https://www.getjenny.com/hubfs/blog-images/Can%20Pop%20ups%20be%20good%20for%20customer%20experience%20GetJenny%20Featured_listing.jpg) #### 3.5 Ways to Make Great First Impressions Online You have 0.05 seconds to make it or break it. Get the 3.5 CX tips to make a great first impression online and win over visitors on your website. [Read more](https://www.getjenny.com/blog/make-great-first-impressions-online) ![](https://www.getjenny.com/hubfs/blog-images/3%20and%20Half%20Ways%20to%20Create%20a%20Great%20First%20Impression%20Online%20GetJenny%20Featured_listing.jpg) #### Chatbots vs Live Chat: A Guide to Improving Customer Service Chat significantly improves response and resolution times. Learn effective ways to bring chat solutions to customer service using chatbots and live chat. [Read more](https://www.getjenny.com/blog/chatbot-vs-live-chat-guide-improve-customer-service) ![Chatbots vs. Live Chat: Learn how to quickly improve customer experience | GetJenny](https://www.getjenny.com/hubfs/blog-images/Chatbots_vs_Live_Chat_Improve_Customer_Service_GetJenny_Featured_listing.png) #### GetJenny Sponsors Inner-City Basketball for Christmas Alppila Basket is an inclusive basketball club for kids to learn and play basketball together regardless of their socio-economic background. This is the story of how GetJenny got involved. [Read more](https://www.getjenny.com/blog/getjenny-sponsors-inner-city-basketball-for-christmas) ![](https://www.getjenny.com/hubfs/blog-images/Alppila_Basket_and_GetJenny_listing.png) #### What do Customer Service Chatbots actually do? Cut through the jargon and discover what customer service chatbots do, how to use them and how they boost brand integrity. [Read more](https://www.getjenny.com/blog/what-do-customer-service-chatbots-actually-do) ![What do customer service chatbots actually do Blog Post GetJenny Featured Image Light Logo](https://www.getjenny.com/hubfs/blog-images/What%20do%20customer%20service%20chatbots%20actually%20do%20Blog%20Post%20GetJenny_listing.png) #### When Customer Service Chatbots Go Rogue: Turva's Story Every company dreads it. Your customer service chatbot has gone rogue and it’s trending. This happened to Turva, and this is their story. [Read more](https://www.getjenny.com/blog/when-customer-service-chatbots-go-rogue) ![When Customer Service Chatbots Go Rogue Turvas Story Featured Image](https://www.getjenny.com/hubfs/blog-images/When%20Customer%20Service%20Chatbots%20Go%20Rogue%20Turvas%20Story%20Featured%20Image_listing.jpg) ### More blog posts ![](https://www.getjenny.com/hubfs/blog-images/Balancing%20Automated%20and%20Hands-On%20Tools%20for%20Customer%20Experience%20GetJenny%20Featured_listing.jpg) ###### Balancing Automated and Hands-On Tools for Customer Experience Let's get one thing sorted right off the bat: you need both online.... [Read more](https://www.getjenny.com/blog/automated-vs-hands-on-tools-customer-experience) ![](https://www.getjenny.com/hubfs/blog-images/Can%20Pop%20ups%20be%20good%20for%20customer%20experience%20GetJenny%20Featured_listing.jpg) ###### Can Pop-Ups be Good for Customer Experience? There's a lot of hate for pop-ups. A quick google search on whether... [Read more](https://www.getjenny.com/blog/can-pop-ups-be-good-for-customer-experience) ![](https://www.getjenny.com/hubfs/blog-images/3%20and%20Half%20Ways%20to%20Create%20a%20Great%20First%20Impression%20Online%20GetJenny%20Featured_listing.jpg) ###### 3.5 Ways to Make Great First Impressions Online Tell me what you do. You have seven seconds. Go. [Now you have 0.05...](https://doi.org/10.1080/01449290500330448) [Read more](https://www.getjenny.com/blog/make-great-first-impressions-online) ![Chatbots vs. Live Chat: Learn how to quickly improve customer experience | GetJenny](https://www.getjenny.com/hubfs/blog-images/Chatbots_vs_Live_Chat_Improve_Customer_Service_GetJenny_Featured_listing.png) ###### Chatbots vs Live Chat: A Guide to Improving Customer Service Introducing a chat window on your website is a no-brainer. It... [Read more](https://www.getjenny.com/blog/chatbot-vs-live-chat-guide-improve-customer-service) ![](https://www.getjenny.com/hubfs/blog-images/Alppila_Basket_and_GetJenny_listing.png) ###### GetJenny Sponsors Inner-City Basketball for Christmas Every child, everywhere, no matter their background, is entitled to a... [Read more](https://www.getjenny.com/blog/getjenny-sponsors-inner-city-basketball-for-christmas) ![What do customer service chatbots actually do Blog Post GetJenny Featured Image Light Logo](https://www.getjenny.com/hubfs/blog-images/What%20do%20customer%20service%20chatbots%20actually%20do%20Blog%20Post%20GetJenny_listing.png) ###### What do Customer Service Chatbots actually do? Customer Service Chatbot use is growing exponentially. By [2020, 85%...](https://www.gartner.com/smarterwithgartner/gartner-predicts-a-virtual-world-of-exponential-change/) [Read more](https://www.getjenny.com/blog/what-do-customer-service-chatbots-actually-do) ![When Customer Service Chatbots Go Rogue Turvas Story Featured Image](https://www.getjenny.com/hubfs/blog-images/When%20Customer%20Service%20Chatbots%20Go%20Rogue%20Turvas%20Story%20Featured%20Image_listing.jpg) ###### When Customer Service Chatbots Go Rogue: Turva's Story I*t’s** the situation every company dreads. Your brand has gone rogue...* [Read more](https://www.getjenny.com/blog/when-customer-service-chatbots-go-rogue) [All posts](https://www.getjenny.com/blog/all) #### Get three content pieces our community found the most useful in 2021: [![GetJenny - A Customer Service Automation Company](https://www.getjenny.com/hubfs/GetJenny%20by%20LeadDesk/logo/GetJenny-by-leadDesk-vector.svg)](https://www.getjenny.com) GetJenny develops JennyBot, a chatbot builder with a custom natural language processing engine (NLP). With JennyBot, you can easily build intelligent chatbots to improve customer experience, automating manual work in customer service, lead generation, HR and internal communications. ###### GET JENNY OY Business ID: 2562711-7 [LeadDesk's Privacy Notice](https://leaddesk.com/privacy-statement/) ###### CUSTOMER SUPPORT support.chatbot(a)leaddesk.com ###### CONTACT SALES chatbot(a)leaddesk.com ###### ADDRESS Urho Kekkosen katu 4-6 00100 Helsinki Finland