GetJenny Blog Posts
Chatbot Case Studies for Media and Entertainment Companies
How can media and entertainment companies keep up with customers? Learn how chatbots help service teams stay on track and serve customers better.
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Infographic: Customer Experience in the Energy Sector
Key insights for customer experience in the Energy and Utilities sector in a handy one-sheet. Get the facts and numbers in one place.
Read moreMust-Have AI Chatbot Features for Better Customer Experience
Are you considering an AI chatbot? This guide helps you ask the right questions to chatbot vendors about chatbot features when you compare options.
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How Chatbot Metrics Influence Customer Service Outcomes
Does your chatbot influence customer satisfaction? How about team capacity or agent satisfaction? Find the chatbot metrics affecting your customer service.
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Top Chatbot Case Studies and Their Real-Life Results
Learn how brands use chatbots in real life. This article on chatbot case studies outlines how businesses improve customer satisfaction daily with AI.
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More blog posts
Balancing Automated and Hands-On Tools for Customer Experience
Let's get one thing sorted right off the bat: you need both online....
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Can Pop-Ups be Good for Customer Experience?
There's a lot of hate for pop-ups.
A quick google search on whether...
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3.5 Ways to Make Great First Impressions Online
Tell me what you do. You have seven seconds.
Go.
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Chatbots vs Live Chat: A Guide to Improving Customer Service
Introducing a chat window on your website is a no-brainer. It...
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GetJenny Sponsors Inner-City Basketball for Christmas
Every child, everywhere, no matter their background, is entitled to a...
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What do Customer Service Chatbots actually do?
Customer Service Chatbot use is growing exponentially. By 2020, 85%...
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When Customer Service Chatbots Go Rogue: Turva's Story
It’s the situation every company dreads. Your brand has gone rogue...
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